Banking Support Specialist: Solve & Delight Customers

Us Bank; Marshall (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank, based in St. Paul, MN, is seeking a Customer Support Specialist to be a primary contact for customers, helping them navigate questions and resolve issues with confidence. You’ll engage via phone, chat, and email and learn a broad range of banking products and processes.

The role emphasizes fast, accurate problem solving, professional service, and teamwork in a fast-paced environment. Location is on-site in St. Paul with standard banking hours.

Qualifications

• High school diploma or equivalent.
• Two to four years of relevant experience.

Responsibilities

• Respond to incoming customer inquiries through phone, chat, and email channels.
• Resolve customer concerns whenever possible during the first interaction.
• Provide account information and support customers with account maintenance requests.
• Research and resolve payment errors, billing disputes, and service-related issues.
• Assist customers with online banking and portal navigation.
• Submit internal requests and partner with other departments to ensure customer needs are addressed.
• Escalate complex issues when appropriate while maintaining ownership of the customer experience.
• Deliver accurate, timely, and professional service across every interaction.
• Manage a high volume of customer contacts while maintaining quality and efficiency standards.

Skills

Banking experience

Customer support

Call center experience

Communication skills

Problem solving

Time management

MS Office

Team player

Education

High school diploma

Tools

MS Office

Job description

U.S. Bank, based in St. Paul, MN, is seeking a Customer Support Specialist to be a primary contact for customers, helping them navigate questions and resolve issues with confidence. You’ll engage via phone, chat, and email and learn a broad range of banking products and processes.

The role emphasizes fast, accurate problem solving, professional service, and teamwork in a fast-paced environment. Location is on-site in St. Paul with standard banking hours.