Banking Support Specialist - Part-Time (Honolulu)

Central Pacific Bank (HI); Honolulu (HI); On-site; USD 26,000 - 40,000; Part time

Job summary

Central Pacific Bank is seeking a part-time Universal Representative for the Customer Service Center in Honolulu, HI. The role handles incoming calls and emails, processes account updates, and delivers professional customer support aligned with the bank's core values.

Responsibilities include daily activities of the department, escalation when needed, and collaboration with branches to meet service levels. Experience in customer service and strong communication skills are essential.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Handle incoming email and telephone calls from customers professionally.
• Resolve problems and concerns by coordinating with appropriate personnel.
• Ensure service levels are met and take action to maintain standards.
• Process updates to deposit and loan accounts and inputs in multiple systems.
• Prepare written correspondence and respond to voicemails and emails as needed.

Skills

Customer service

Active Listening

Oral Communication

Written Communication

Problem Solving

Education

High School Diploma or GED equivalency

Job description

Central Pacific Bank is seeking a part-time Universal Representative for the Customer Service Center in Honolulu, HI. The role handles incoming calls and emails, processes account updates, and delivers professional customer support aligned with the bank's core values.

Responsibilities include daily activities of the department, escalation when needed, and collaboration with branches to meet service levels. Experience in customer service and strong communication skills are essential.