Banking Support Specialist — Customer Care & Training

Central Pacific Bank; Honolulu (HI); On-site; USD 26,000 - 40,000; Full time

Job summary

Central Pacific Bank is seeking a Universal Representative – Central Support Services in Honolulu, HI. This full-time position handles incoming calls and emails, resolves customer issues, and supports deposits and loan accounts across multiple banking systems.

The role emphasizes strong communication, problem solving, and adherence to service levels, with on-the-job training duties for higher levels as applicable. Must meet minimal education requirements and banking exposure is valued.

Qualifications

• High School Diploma or GED equivalency required.
• 1+ year of customer service experience in banking preferred.
• Experience with loan servicing is a plus (II and above).
• Strong communication and problem-solving abilities.

Responsibilities

• Handle incoming calls and emails per standards.
• Resolve issues and escalate when needed.
• Maintain service levels and document actions.
• Assist with deposits, loans, and account updates.
• Provide on-the-job training for others as assigned.

Skills

Customer service

Communication

Problem solving

Telephone handling

Education

High School Diploma or GED

Tools

Encore

Teller Delivery

Cash Dispensers

Remote Capture

MoneyGram

Fiserv Epoc

S1 Portal

Job description

Central Pacific Bank is seeking a Universal Representative – Central Support Services in Honolulu, HI. This full-time position handles incoming calls and emails, resolves customer issues, and supports deposits and loan accounts across multiple banking systems.

The role emphasizes strong communication, problem solving, and adherence to service levels, with on-the-job training duties for higher levels as applicable. Must meet minimal education requirements and banking exposure is valued.