Senior Banking Customer Experience Specialist

Central Pacific Bank; Honolulu (HI); On-site; USD 40,000 - 55,000; Full time

Job summary

Central Pacific Bank is seeking a Customer Experience Rep. III for its Call Center in Honolulu, HI. You will handle customer inquiries via email and phone, provide account information, and escalate issues as needed.

Qualified candidates have 2+ years in customer service and 1+ years in financial sales, with strong written and oral communication, and a commitment to bank products cross-selling.

Qualifications

• 2+ years of customer service experience required.
• 1+ years of sales experience in financial industry required.
• Strong written and verbal communication skills.

Responsibilities

• Handle incoming email and phone calls from customers.
• Provide account information and resolve issues.
• Escalate problems when necessary and document actions.
• Cross-sell bank products and services.
• Navigate multiple systems to assist electronic banking needs.
• Follow up with customers to ensure resolution.

Skills

Active Listening

Written Communication

Oral Communication

Solution Oriented

Thoroughness

Education

High School Diploma or GED equivalency

Job description

Central Pacific Bank is seeking a Customer Experience Rep. III for its Call Center in Honolulu, HI. You will handle customer inquiries via email and phone, provide account information, and escalate issues as needed.

Qualified candidates have 2+ years in customer service and 1+ years in financial sales, with strong written and oral communication, and a commitment to bank products cross-selling.