Banking Support Specialist — 24/7 Member Help

TEK Systems; Pensacola (FL); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Disability Insurance

HSA

Job summary

TEKsystems in Pensacola, FL is hiring a Contract to Hire Call Center Associate to provide exceptional member service in a fast-paced, 24/7 environment. You will respond to inquiries, assist with savings and checking accounts, loans, credit cards, IRAs, and other transactions, and educate members on relevant products.

The role requires strong communication, active listening, data entry accuracy, and the ability to multitask across several systems within a structured schedule.

Qualifications

• Strong customer service mindset with a passion for helping others.
• Comfortable working in a structured, schedule-driven environment.
• Ability to multitask across several systems while maintaining accuracy.
• Excellent verbal and written communication skills.
• Adaptable, dependable, and detail-oriented.

Responsibilities

• Respond to member inquiries and requests in a fast-paced, 24/7 contact center.
• Assist members with savings and checking accounts, consumer loans, credit cards, IRAs, and other transactions.
• Educate members on additional products and services aligned with their financial needs.
• Provide exceptional service through active listening and problem-solving.

Skills

Customer Service

Data Entry

Cash Handling

Communication Skills

Problem Solving

Ability to Navigate Multiple Systems

Job description

TEKsystems in Pensacola, FL is hiring a Contract to Hire Call Center Associate to provide exceptional member service in a fast-paced, 24/7 environment. You will respond to inquiries, assist with savings and checking accounts, loans, credit cards, IRAs, and other transactions, and educate members on relevant products.

The role requires strong communication, active listening, data entry accuracy, and the ability to multitask across several systems within a structured schedule.