Banking Customer Support Specialist — Grow Your Career

Origin Bank; Ruston (LA); On-site; USD 29,000 - 36,000; Full time

Job summary

Origin Bank in Ruston, LA seeks a Customer Support Representative to resolve financial and non-financial inquiries with personalized service. You will answer calls, process transactions, and support online banking, debit/ATM, and BeB mobile tools, using product profiles to identify customer needs.

The role emphasizes professionalism, accuracy, and confidentiality in a fast-paced bank environment with opportunities to grow through training and a people-first culture.

Qualifications

• High school diploma or GED.
• Six months to one year of customer service, call center, sales or banking experience.
• Ability to maintain professionalism, confidentiality, and attention to detail.

Responsibilities

• Resolve customer inquiries and provide personalized service.
• Log and process transactions including transfers, loan payments, and account changes.
• Support CeB/BeB Mobile Banking and online banking platforms.
• Assist with ATM/Debit Card issues and respond to disputes.

Skills

Customer service

Communication skills

Professionalism

Education

High school diploma or GED

Tools

CeB

BeB Mobile

Job description

Origin Bank in Ruston, LA seeks a Customer Support Representative to resolve financial and non-financial inquiries with personalized service. You will answer calls, process transactions, and support online banking, debit/ATM, and BeB mobile tools, using product profiles to identify customer needs.

The role emphasizes professionalism, accuracy, and confidentiality in a fast-paced bank environment with opportunities to grow through training and a people-first culture.