Banking Specialist: Sales & Service

Fhnb; Clovis (NM); Hybrid; USD 29,000 - 36,000; Full time

Job summary

FCBI is seeking a customer service–oriented banking professional to join our team in a high-volume branch. You will handle cash transactions, assist customers, and promote bank products and services while maintaining accuracy and compliance.

Responsibilities include deposits, withdrawals, cross-selling, and providing service to a diverse client base, including Spanish-speaking customers. Regular attendance and cooperation with team members are essential.

Qualifications

• Provide customer service and handle cash in a high-volume sales environment.
• Follow bank policies and supervisor directions.
• Contribute to monthly new account production as assigned by management.
• Support in-store prospecting and cross-sell bank services and products.

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success.
• Follow established policies in accordance with the bank and the supervisor's direction.
• Accountable for the personal achievement of monthly new account production as assigned by upper management.
• Participate in an active sales environment that may require in-store aisle prospecting.
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations.
• Receive cash and checks for deposit, verify amounts, and look for check endorsements.
• Examine cash carefully to guard against acceptance of counterfeit checks and identification.
• Enter transactions into computer and issue customer receipts.
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
• Process western union wires and cash advances.
• Cross-sell bank services and products.
• Provide bank services to a diverse customer base, including a large Spanish speaking population.
• Perform other tasks requested by supervisors as they relate to the bank and its functions.
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Skills

Customer service

Cash handling

Teamwork

Flexibility

Attention to detail

Spanish language skills

Education

High school diploma or equivalent

Job description

FCBI is seeking a customer service–oriented banking professional to join our team in a high-volume branch. You will handle cash transactions, assist customers, and promote bank products and services while maintaining accuracy and compliance.

Responsibilities include deposits, withdrawals, cross-selling, and providing service to a diverse client base, including Spanish-speaking customers. Regular attendance and cooperation with team members are essential.