Customer Advocate Banker & Teller

cbsbank; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

The ideal candidate has cashiering experience, strong customer interaction skills, and the ability to work as part of a team while delivering quality service.

Qualifications

• High school graduate or equivalent.
• One year teller experience or relevant work experience including clerical, administrative, cash handling, or customer service experience required.
• Ability to interact with customers in a professional and friendly manner.

Responsibilities

• Provides quality customer service through courteous and accurate handling of transactions.
• Performs specialized tasks such as preparing cashier's checks, cash advances, and ATM balancing.
• Identifies customers, validates and cashes checks, accepts cash and checks for deposit, and checks accuracy of deposit slips.
• Accurately balances assigned cash drawer.
• May serve as Vault Teller or Vault Teller Backup.
• May be responsible for operating and balancing a Teller Cash Recycler (TCR).
• Ensures compliance with all internal controls and policies and procedures.
• Answers inquiries regarding checking and savings accounts and other bank related products; attempts to resolve issues and problems with customer\'s accounts.
• Develops knowledge of bank products through independent study of Product Knowledge Manual and general banking knowledge.
• Completes all required monthly and quarterly training.
• Opens and closes office by following established security procedures.
• Represents the financial institution in community affairs and civic organizations.

Skills

Cash handling

Customer service

Professional communication

Education

High school diploma

Job description

The ideal candidate has cashiering experience, strong customer interaction skills, and the ability to work as part of a team while delivering quality service.