Banking Services Operations Manager — Lead 15+ Team

M&T Bank Corporation; Buffalo (NY); On-site; USD 75,000 - 124,000; Full time

Job summary

M&T Bank Corporation in Buffalo, New York, seeks an experienced banking-services unit manager to oversee daily activities, drive strategic planning, and ensure adherence to policy and regulatory requirements. The role focuses on staff leadership, risk controls, and delivering consistent, high-quality service within a complex financial operations environment.

The position requires a combination of leadership experience and a strong customer-service orientation, with emphasis on collaboration

Qualifications

• Combined minimum of 7 years’ higher education and relevant work experience, including at least 2 years' work leadership and/or supervisory experience.
• Excellent customer service skills and tactful diplomacy.
• Strong knowledge of spreadsheet, word processing, and presentation software.

Responsibilities

• Oversee daily activities and strategic planning of one or more units within the Banking Services Center of Excellence, ensuring quality standards and compliance.
• Direct and monitor staff to ensure confidentiality, policy adherence, and risk controls are followed.
• Provide leadership, guidance, feedback and training to staff; manage performance and development.
• Compile month-end data for unit activities for management review and decision-making.
• Interact with Division/Department management to discuss business objectives and unit performance.
• Evaluate unit processes and approve changes to increase operational efficiency and service levels.
• Address escalations and manage staffing, performance appraisals, promotions and terminations.

Education

Bachelor's degree preferred

Leadership or supervisory experience

Job description

M&T Bank Corporation in Buffalo, New York, seeks an experienced banking-services unit manager to oversee daily activities, drive strategic planning, and ensure adherence to policy and regulatory requirements. The role focuses on staff leadership, risk controls, and delivering consistent, high-quality service within a complex financial operations environment.

The position requires a combination of leadership experience and a strong customer-service orientation, with emphasis on collaboration