Strategic Operations Analyst — Hybrid (Buffalo)

M&T Bank; Buffalo (NY); Hybrid; USD 75,000 - 124,000; Full time

Job summary

M&T Bank is seeking a technically skilled professional to partner with senior leaders in Technology to drive initiatives, manage cross-functional programs, and improve risk management and process efficiency. The role emphasizes planning, data analysis, and clear communications to senior stakeholders.

The candidate will coordinate with program teams, maintain regulatory compliance, and contribute to an inclusive, belonging-focused culture while delivering critical reports and insights.

Qualifications

• Bachelor’s degree and 3+ years’ relevant work experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience
• Strong attention to detail
• Experience working independently and functioning as a member of a team
• Strong analytical ability
• Creative problem-solving skills
• Strong interpersonal skills necessary for business partner relationships within and outside the organization
• Strong written and verbal communication skills
• Self-motivated
• Results-driven
• Well-organized
• Experience handling multiple tasks and working under time constraints in support of various assignments
• Highly proficient with personal computers and pertinent spreadsheet, database, graphing, and presentation software

Responsibilities

• Plan and implement initiatives to achieve short- and long-term business objectives and strategic outcomes. Support development of project roadmaps and plans.
• Provide analytical support for divisional and Bank-wide projects, including summary-level data analysis, interpretation, and development of actionable insights.
• Perform intermediate data manipulation and formatting using tools such as pivot tables, charts, and structured reporting to inform decision-making.
• Develop and produce ad-hoc and automated reports, including workflow, project status, and trend analysis.
• Synthesize qualitative and quantitative information into clear, concise summaries for senior leadership and stakeholder decision-making.
• Coordinate discussions and agenda development for regular meetings with internal program teams, senior leaders, and partner groups to drive alignment and progress.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned

Skills

Analytical ability

Attention to detail

Independent contributor

Team collaboration

Communication skills

Self-motivated

Results driven

Well-organized

Multi-tasking

PC proficiency

Spreadsheet skills

Database skills

Presentation skills

Education

Bachelor’s degree

Finance/ Economics/ Math/ Engineering/ Business Admin

4+ years’ experience preferred (see below)

Tools

SQL

Programming

Statistical software

Job description

M&T Bank is seeking a technically skilled professional to partner with senior leaders in Technology to drive initiatives, manage cross-functional programs, and improve risk management and process efficiency. The role emphasizes planning, data analysis, and clear communications to senior stakeholders.

The candidate will coordinate with program teams, maintain regulatory compliance, and contribute to an inclusive, belonging-focused culture while delivering critical reports and insights.