Banking Services Associate — Accounts & Customer Care

Banco do Brasil Americas; Florida; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid Time Off (PTO)

Birthday PTO

Maternity and Paternity Leave

Up to 2 weeks of remote work

Wellhub membership

Hospital Indemnity, Accident & Ill

Job summary

BB Americas Bank in Aventura is seeking a Customer Service Representative to support daily branch operations, process transactions, open accounts, promote bank products, and ensure compliance with regulations. This role requires attention to detail and strong communication, with the ability to multitask in a fast-paced environment.

Bilingual English and Portuguese is highly preferred; Spanish is a plus. You will join a team recognized for a Great Place to Work and provides a comprehensive

Qualifications

• Requires 1 year of recent banking or customer service experience.
• High School Diploma or GED; college degree preferred.
• Knowledge of teller operations and regulatory compliance.
• Strong customer service, communication, sales, and organizational skills.
• Bilingual English and Portuguese preferred; Spanish is a plus.
• Experience opening consumer and business accounts.

Responsibilities

• Provide outstanding customer service while processing banking transactions and account services.
• Accurately perform teller transactions, including deposits, withdrawals, check cashing, loan and credit card payments, and cashier’s checks.
• Balance cash drawers (TCR), branch vaults, and complete required teller, accounting, and compliance documentation.
• Assist customers with account maintenance, debit card orders, credit card applications, and other banking services.
• Open and service personal and business accounts while meeting sales, referral, and cross-selling goals.
• Build and maintain customer relationships through outreach activities, calls, and community events.
• Process foreign currency transactions and assist with ATM replenishment and audits.
• Complete required compliance reporting, including CTRs and SARs when applicable.
• Ensure adherence to bank policies, procedures, security standards, and regulatory requirements, including BSA/AML, CDD, and EDD.
• Support branch opening and closing procedures, audits, training initiatives, and overall team success.

Skills

Customer service

Communication

Sales

Organizational skills

Multitasking

Education

High School Diploma or GED

College degree preferred

Job description

BB Americas Bank in Aventura is seeking a Customer Service Representative to support daily branch operations, process transactions, open accounts, promote bank products, and ensure compliance with regulations. This role requires attention to detail and strong communication, with the ability to multitask in a fast-paced environment.

Bilingual English and Portuguese is highly preferred; Spanish is a plus. You will join a team recognized for a Great Place to Work and provides a comprehensive