Banking Services Advocate

Banterra Bank; Missouri; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Tuition assistance

Approved company-paid training

Job summary

Banterra Bank is seeking a Relationship Banker I to serve as a teller and customer service advocate for banking customers. The role emphasizes building banking knowledge and upholding high service standards while supporting exceptional customer experiences.

The ideal candidate will be proactive, detail-oriented, capable of cross-selling products, and able to provide professional assistance both in person and over the phone. Strong communication and organizational skills are essential.

Qualifications

• Excellent communication skills, verbal and written, with customers at all levels.
• Positive, proactive approach; maintain composure in stressful conditions.
• Accurately process transactions while delivering exceptional service.
• Identify sales opportunities by understanding customer needs and recommending products.
• Resolve discrepancies or errors in customer accounts with critical thinking.

Responsibilities

• Execute transactions: deposits, withdrawals, loan payments, accounts opening.
• Handle customer calls professionally and empathetically.
• Balance cash drawer and manage funds within limits.
• Provide transactional services: checks, money orders, savings bonds, etc.
• Promote bank products and cross-sell to meet customer needs.

Skills

Customer service

Cash handling

Sales ability

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Banterra Bank is seeking a Relationship Banker I to serve as a teller and customer service advocate for banking customers. The role emphasizes building banking knowledge and upholding high service standards while supporting exceptional customer experiences.

The ideal candidate will be proactive, detail-oriented, capable of cross-selling products, and able to provide professional assistance both in person and over the phone. Strong communication and organizational skills are essential.