Banking Service Specialist - Customer Care & Transactions

Taylor Bank; Snow Hill (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Friendly work environment

Benefits package

Overtime eligible

Discretionary bonus plan

Job summary

Taylor Bank in Snow Hill, Maryland, is seeking a full-time Service Specialist with excellent people skills to serve customers at our Snow Hill branch and surrounding locations.

You will handle transactions, assist with digital banking, explain products, and make referrals, while maintaining a professional appearance and clear communication. This role offers growth opportunities, a friendly work environment, comprehensive benefits, and overtime eligibility.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Prior customer service experience; banking experience a plus.
• Familiarity with Microsoft Office Suite (Word, Excel).
• Strong communication skills.
• Professional appearance.

Responsibilities

• Handle customer transactions: deposits and withdrawals.
• Update account information, such as address changes.
• Issue debit cards to customers.
• Respond to routine account inquiries.
• Assist customers with digital banking navigation.
• Explain products and services and provide referrals.
• Support day-to-day administrative and operational tasks.
• Complete additional tasks as assigned.

Skills

Customer service

Communication skills

Microsoft Office

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

Taylor Bank in Snow Hill, Maryland, is seeking a full-time Service Specialist with excellent people skills to serve customers at our Snow Hill branch and surrounding locations.

You will handle transactions, assist with digital banking, explain products, and make referrals, while maintaining a professional appearance and clear communication. This role offers growth opportunities, a friendly work environment, comprehensive benefits, and overtime eligibility.