Service Specialist - Float

Taylor Bank; Snow Hill (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Friendly work environment

Benefits package

Overtime eligible

Discretionary bonus plan

Job summary

Taylor Bank in Snow Hill, Maryland, is seeking a full-time Service Specialist with excellent people skills to serve customers at our Snow Hill branch and surrounding locations.

You will handle transactions, assist with digital banking, explain products, and make referrals, while maintaining a professional appearance and clear communication. This role offers growth opportunities, a friendly work environment, comprehensive benefits, and overtime eligibility.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Prior customer service experience; banking experience a plus.
• Familiarity with Microsoft Office Suite (Word, Excel).
• Strong communication skills.
• Professional appearance.

Responsibilities

• Handle customer transactions: deposits and withdrawals.
• Update account information, such as address changes.
• Issue debit cards to customers.
• Respond to routine account inquiries.
• Assist customers with digital banking navigation.
• Explain products and services and provide referrals.
• Support day-to-day administrative and operational tasks.
• Complete additional tasks as assigned.

Skills

Customer service

Communication skills

Microsoft Office

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

Description

HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY

At Taylor Bank, everything we do is about serving our community and building strong customer relationships.

WE ARE SEEKING:

A full-time Service Specialist with great people skills to service customers in our Snow Hill, Maryland branch location and surrounding branch locations as needed.

YOU WILL BE RESPONSIBLE FOR:

• Handling customer transactions, including:
• Deposits and withdrawals
• Account maintenance, such as address changes
• Issuing debit cards
• Responding to routine account inquiries
• Assisting customers with digital banking navigation
• Explaining products and services and making appropriate referrals
• Supporting day-to-day administrative and operational tasks
• Additional tasks as assigned

WHAT YOU BRING:

• High School Diploma or equivalent; Associate degree preferred
• Prior customer service experiencePrior banking experience a plus
• Familiarity with Microsoft Office Suite (Word, Excel)
• Strong communication skills
• A professional appearance

WHAT WE OFFER:

• Strong growth opportunities.
• A friendly, collaborative work environment.
• An amazing benefits package: including affordable medical, dental and vision plans; Health Savings Account with employer contribution; employer paid Life, short-term and long-term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more.
• This is a non-exempt position and is eligible for overtime pay. We also have a discretionary bonus plan, subject to company performance.

Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.