Bank Teller & Customer Experience Champion

First Merchants Corporation; Corydon (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Additional Benefits

Job summary

First Merchants Bank is seeking a Service Associate (Teller) to join our team. This role focuses on delivering high quality customer service by accurately and efficiently completing banking transactions and suggesting products to meet customers’ financial needs.

We support you to exceed personal production goals while delivering a meaningful customer experience. The role involves balancing cash, daily transactions, vault/ATM, and staying compliant with banking regulations; you will also

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Responding to customer requests for banking transactions.
• Answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually building customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understanding and ensuring compliance, regulations and reporting.
• Following information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Selling bank products, making customer referrals and other activities to support the goals.
• Knowing about all bank products.
• Participating in daily/weekly meetings and coaching sessions.

Skills

Customer service

Sales

Cash handling

Education

High School Diploma or Equivalent

Job description

First Merchants Bank is seeking a Service Associate (Teller) to join our team. This role focuses on delivering high quality customer service by accurately and efficiently completing banking transactions and suggesting products to meet customers’ financial needs.

We support you to exceed personal production goals while delivering a meaningful customer experience. The role involves balancing cash, daily transactions, vault/ATM, and staying compliant with banking regulations; you will also