Bank Teller: Customer Solutions & Service

First Merchants Brand; New Albany (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Additional Benefits

Job summary

First Merchants Bank is seeking a Service Associate (Teller) to join our team. This role focuses on providing high-quality customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet customers’ current and future financial needs.

You’ll balance cash, assist with center operations, and actively participate in a high-performing sales environment by selling bank products and making referrals.

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually build customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Sell bank products, make customer referrals and other activities to support goals.
• Know all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Skills

Cash handling

Sales experience

Customer service

Education

High School Diploma or Equivalent

Job description

First Merchants Bank is seeking a Service Associate (Teller) to join our team. This role focuses on providing high-quality customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet customers’ current and future financial needs.

You’ll balance cash, assist with center operations, and actively participate in a high-performing sales environment by selling bank products and making referrals.