Banking Relationship Specialist

Bank of Hope; Lihue (HI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Hawaii seeks a Universal Banker to deliver exceptional customer service, blend teller and platform duties, and support branch goals.

You will process transactions, help customers open and close accounts, promote bank products, educate on digital banking, and maintain accurate records with compliance.

Collaborate with team members to ensure a smooth customer experience and contribute to daily branch success.

Qualifications

• English fluency in written and verbal form.
• Strong customer service and relationship-building skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide welcoming, professional service, resolve inquiries and issues promptly.
• Promote banking products to meet individual and branch sales goals.
• Educate customers on digital banking options and self-service tools.
• Process teller transactions with accuracy and efficiency.
• Assist with account openings, updates, and closings per policy.
• Identify opportunities to deepen customer relationships through cross-selling.
• Maintain cash drawer accuracy and follow cash-handling procedures.
• Adhere to policies, procedures, and regulatory requirements.
• Collaborate with team and participate in training and meetings.

Skills

Customer service

Communication

Organization

Multitasking

Education

High School Diploma

Job description

Bank of Hope in Hawaii seeks a Universal Banker to deliver exceptional customer service, blend teller and platform duties, and support branch goals.

You will process transactions, help customers open and close accounts, promote bank products, educate on digital banking, and maintain accurate records with compliance.

Collaborate with team members to ensure a smooth customer experience and contribute to daily branch success.