Banking Relationship Advisor - Digital Solutions

U.S. Bank; Canal Winchester (OH); Hybrid; USD 58,025,000 - 70,919,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks a Client Relationship Consultant to engage customers across in-person, appointment, and digital channels, offering trusted financial guidance and educating clients on digital banking options.

The role emphasizes building strong client relationships and helping customers meet evolving banking needs. The position requires at least a high school diploma and several years of retail banking experience, with an emphasis on proactive outreach, knowledge of products, and a digital-first

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of job-related retail banking experience or a combination of experience and training.

Responsibilities

• Builds relationships with clients through multiple channels (in-person, by appointment, virtually).
• Assess and attend to customers’ banking needs and educate clients on deposit and loan products.
• Open new consumer and business accounts and process service requests.
• Proactively educate clients on digital products and self-service options to meet needs.
• Collaborate with branch team members to deliver exceptional client experience.
• Leverage resources to optimize client experience and ensure operational excellence.

Skills

Relationship building

Customer service

Communication

Interpersonal skills

Digital banking

Active listening

Prospecting/needs discovery

Digital products

Sales through guidance

Education

High school diploma

Job description

U.S. Bank seeks a Client Relationship Consultant to engage customers across in-person, appointment, and digital channels, offering trusted financial guidance and educating clients on digital banking options.

The role emphasizes building strong client relationships and helping customers meet evolving banking needs. The position requires at least a high school diploma and several years of retail banking experience, with an emphasis on proactive outreach, knowledge of products, and a digital-first