Banking Pro: Elevate Service & Growth (Banker II)

Woodforest; Norton (VA); On-site; USD 23,000 - 27,000; Full time

Job summary

Woodforest National Bank in Norton, VA is seeking a Banker II to deliver a premier customer experience and grow retail relationships. You will promote banking products, assist with deposits and loans, and provide friendly, solution-driven service in a fast-paced environment.

The role emphasizes ownership, integrity, and community engagement. A high school diploma is required, with 2+ years in retail sales or customer service and willingness to be trained in digital banking tools.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Skills

Retail sales

Customer service

Communication

Problem-solving

Organization

Reliability

Education

High School Diploma

Tools

Cisco Duo app

Job description

Woodforest National Bank in Norton, VA is seeking a Banker II to deliver a premier customer experience and grow retail relationships. You will promote banking products, assist with deposits and loans, and provide friendly, solution-driven service in a fast-paced environment.

The role emphasizes ownership, integrity, and community engagement. A high school diploma is required, with 2+ years in retail sales or customer service and willingness to be trained in digital banking tools.