Banker II: Grow Relationships & Deliver Exceptional Banking

Woodforest; Virginia; On-site; USD 38,000 - 52,000; Full time

Job summary

Woodforest National Bank in Virginia is seeking a Bank Customer Service professional dedicated to delivering the Woodforest Experience. You will build and grow retail customer relationships through exceptional service, proactive product recommendations, and accurate branch operations.

You will engage customers with friendly explanations of banking products and digital tools, handle teller tasks, deposits, and account openings, while upholding Woodforest’s core values in a fast-paced retail

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem‑solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Flexibility

Education

High School Diploma or equivalent

Tools

Cisco Duo

Job description

Woodforest National Bank in Virginia is seeking a Bank Customer Service professional dedicated to delivering the Woodforest Experience. You will build and grow retail customer relationships through exceptional service, proactive product recommendations, and accurate branch operations.

You will engage customers with friendly explanations of banking products and digital tools, handle teller tasks, deposits, and account openings, while upholding Woodforest’s core values in a fast-paced retail