Banking Operations Specialist — Video Teller

EVB; Norfolk (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Elkhorn Valley Bank & Trust in Nebraska is seeking an Operations Specialist I to establish, maintain, and strengthen customer relationships by delivering exceptional service. You will manage inbound/outbound calls and conduct accurate banking transactions using video technology.

The role emphasizes knowledge of banking products, attention to detail, and ability to multitask in a fast-paced environment, with opportunities for growth within our organization and community involvement in the Norfolk

Qualifications

• Assists customers with routine account-related questions; researches and resolves account service inquiries/issues; responds to customer inquiries promptly, accurately, and professionally.
• Demonstrates knowledge and understanding of bank products and services.
• Accurately and effectively provides virtual teller assistance via video technology.
• Assist and support internal banking staff requests and needs.
• Possess strong time management, multitasking, and organizational skills.
• Reviews and verifies daily reports for accuracy.
• Contributes towards a positive work environment by fostering teamwork within the department.
• Performs other duties as assigned.

Responsibilities

• Assist customers with account questions and resolve inquiries.
• Knowledge of bank products and services.
• Provide virtual teller assistance via video technology.
• Support internal staff requests.
• Exhibit strong time management, multitasking, and organization.
• Review daily reports for accuracy.
• Foster teamwork and a positive department environment.
• Perform other duties as assigned.

Skills

Customer service

Video banking

Microsoft Office

Attention to detail

Multitasking

Problem solving

Education

High school diploma or GED

Tools

Video technology

Job description

Elkhorn Valley Bank & Trust in Nebraska is seeking an Operations Specialist I to establish, maintain, and strengthen customer relationships by delivering exceptional service. You will manage inbound/outbound calls and conduct accurate banking transactions using video technology.

The role emphasizes knowledge of banking products, attention to detail, and ability to multitask in a fast-paced environment, with opportunities for growth within our organization and community involvement in the Norfolk