Video Teller & Banking Operations Specialist

Elkhorn Valley Bank and Trust; Norfolk (NE); On-site; USD 38,000 - 54,000; Full time

Job summary

Elkhorn Valley Bank & Trust is seeking an Operations Specialist I in Nebraska to establish and strengthen customer relationships. You will manage inbound/outbound calls, identify customer needs, and process banking transactions through video technology.

Ideal candidates will have a high school diploma or GED and prior teller or customer service experience. The role emphasizes accuracy, teamwork, and efficient handling of daily tasks in a banking setting.

Qualifications

• Attention to detail is critical.
• Solid understanding of banking principles.
• Proficient in Microsoft Office applications.
• Must handle high pressure while maintaining composure.
• Multitasking and organizational skills.
• Ability to prioritize, research and resolve problems.

Responsibilities

• Assist customers with routine account-related questions and resolve inquiries promptly.
• Demonstrate knowledge of bank products and services.
• Provide virtual teller assistance via video technology accurately.
• Support internal banking staff as needed.
• Maintain strong time management and organization.

Skills

Attention to detail

Banking principles

Microsoft Office

Under pressure

Multitasking

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Elkhorn Valley Bank & Trust is seeking an Operations Specialist I in Nebraska to establish and strengthen customer relationships. You will manage inbound/outbound calls, identify customer needs, and process banking transactions through video technology.

Ideal candidates will have a high school diploma or GED and prior teller or customer service experience. The role emphasizes accuracy, teamwork, and efficient handling of daily tasks in a banking setting.