Banking Operations Specialist & Process Optimizer

Greater Nevada Credit Union; Carson City (NV); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision plans

Health Savings Account contributions

Paid time off & holidays

Volunteer time off

Employee discounts

Life insurance

Sabbatical after 7 years

Job summary

Greater Nevada Credit Union is seeking an Operations Support Specialist in Carson City, NV. The role supports regulatory compliance, quality assurance, and administrative tasks across departments, vendors, and partners.

The ideal candidate has 1–3 years in banking operations, strong communication, and proficiency with Microsoft Office. The position is on-site with competitive benefits and a focus on accuracy and efficiency.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of experience in banking, credit union operations, financial services, or related operational support role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications (Excel, Outlook, Teams).
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated discretion handling confidential information.
• Strong time management and adaptability.

Responsibilities

• Administer and maintain instant issue debit card portfolio, including inventory, branch stock distribution, special orders, and maintenance.
• Develop, revise, and document operational procedures with management to ensure consistency and efficiency.
• Research and process legal requests and account inquiries per regulatory requirements and confidentiality standards.
• Coordinate annual regulatory requirements (unclaimed property, IRS reporting, backup withholding, HSA enrollment, escheatment).
• Participate in system upgrades and testing for core processing and software implementations.
• Provide guidance, training, and support to staff on processes, procedures, products, and services.
• Administer and maintain member statement production and notices, ensuring accuracy and timely distribution.
• Process incoming mail deposits and returned mail with proper recordkeeping and policy compliance.

Skills

Communication

Multitasking

Time management

Discretion

Adaptability

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Greater Nevada Credit Union is seeking an Operations Support Specialist in Carson City, NV. The role supports regulatory compliance, quality assurance, and administrative tasks across departments, vendors, and partners.

The ideal candidate has 1–3 years in banking operations, strong communication, and proficiency with Microsoft Office. The position is on-site with competitive benefits and a focus on accuracy and efficiency.