Banking Operations Specialist/Loan Operations

Dexian; Brooklyn (OH); On-site; USD 30,000 - 41,000; Full time

Job summary

Dexian is seeking a Banking Operations Specialist/Loan Operations in Brooklyn, OH 44144 for a 4-month contract. You will process transactions, manage documentation, respond to customer inquiries, and perform operational analysis to ensure accurate, compliant banking and lending processes.

The role covers credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, origination, or auto finance.

Qualifications

• Typically 1–3 years of experience in an operations role.
• High School Diploma or GED equivalent is required; college degree preferred.
• Strong written and verbal communication skills.
• Ability to work under pressure and meet deadlines.
• Proficient in 10-Key and MS Office applications.
• Basic understanding of banking policies and loan documentation.

Responsibilities

• Process transactions and manage documentation within defined parameters.
• Resolve customer inquiries and perform operational analysis for compliance.
• Support a broad set of banking products including cards, retail and mortgage operations.
• Identify and escalate more complex issues to supervisors as needed.
• Maintain regular reporting and strive for process improvements.

Skills

Operations experience

10-Key proficiency

MS Office proficiency

Analytical skills

Communication skills

Teamwork

Attention to detail

Education

High School Diploma or GED

College degree preferred

Tools

MS Office

Job description

Job Title: Banking Operations Specialist/Loan Operations

Duration: 4 Month Contract

Job Description-

Seeking Banking Operations Specialist responsible for processing transactions, managing documentation, resolving customer inquiries, performing operational analysis, and ensuring accurate, compliant banking and lending processes.

Essential job duties:

• Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work.
• Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process.
• Reviews and ensures proper documentation or procedures are used for moderate activities.
• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties.
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor.
• May provides service in relation moderate complex billing inquiries, service requests, suggestions, and complaints from customers
• Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. While contributing to workflow or process change and redesign, and to form a strong basic understanding of the specific product or process.
• Accountable for regular reporting and analysis requests
• Typically covers a broad range of responsibilities rather than focusing on one specific role.
• Recommends and implements programs to solve routine issues.
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned.

Required Qualifications:

• Typically, 1-3 years of experience in operations role
• High School Diploma or GED equivalent required. College degree preferred
• Works well with others in a fully developed work team environment
• Open minded and adaptable to new ideas in a changing environment
• Proven excellent verbal/written communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Analytical, research and problem resolution skills
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Proficient in MS Office applications
• Basic understanding of accounting principles
• Basic understanding of banking policies, procedures, government regulations
• Basic understanding of loan documentation
• Proven ability to handle all monetary/ processing functions independently
• Proven ability to handle high transaction volumes accurately
• Ability to meet production goals
• Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
• May train or assist in training new staff
• Ability to work with minimal supervision in decision making
• Exceptional attention to detail.

Job Title: Banking Operations Specialist/Loan Operations

Location: Brooklyn OH 44144

Duration: 4 Month Contract

Job Description-

Seeking Banking Operations Specialist responsible for processing transactions, managing documentation, resolving customer inquiries, performing operational analysis, and ensuring accurate, compliant banking and lending processes.

Essential job duties:

• Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work.
• Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process.
• Reviews and ensures proper documentation or procedures are used for moderate activities.
• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties.
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor.
• May provides service in relation moderate complex billing inquiries, service requests, suggestions, and complaints from customers
• Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. While contributing to workflow or process change and redesign, and to form a strong basic understanding of the specific product or process.
• Accountable for regular reporting and analysis requests
• Typically covers a broad range of responsibilities rather than focusing on one specific role.
• Recommends and implements programs to solve routine issues.
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned.

Required Qualifications:

• Typically, 1-3 years of experience in operations role
• High School Diploma or GED equivalent required. College degree preferred
• Works well with others in a fully developed work team environment
• Open minded and adaptable to new ideas in a changing environment
• Excellent customer service skills
• Proven excellent verbal/written communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Analytical, research and problem resolution skills
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Proficient in MS Office applications
• Basic understanding of accounting principles
• Basic understanding of banking policies, procedures, government regulations
• Basic understanding of loan documentation
• Proven ability to handle all monetary/ processing functions independently
• Proven ability to handle high transaction volumes accurately
• Ability to meet production goals
• Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
• May train or assist in training new staff
• Ability to work with minimal supervision in decision making
• Exceptional attention to detail.

Desired Skills and Experience

Job Title: Banking Operations Specialist/Loan Operations

Location: Brooklyn OH 44144

Duration: 4 Month Contract

Job Description-

Seeking Banking Operations Specialist responsible for processing transactions, managing documentation, resolving customer inquiries, performing operational analysis, and ensuring accurate, compliant banking and lending processes.

Essential job duties:

• Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work.
• Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process.
• Reviews and ensures proper documentation or procedures are used for moderate activities.
• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties.
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor.
• May provides service in relation moderate complex billing inquiries, service requests, suggestions, and complaints from customers
• Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. While contributing to workflow or process change and redesign, and to form a strong basic understanding of the specific product or process.
• Accountable for regular reporting and analysis requests
• Typically covers a broad range of responsibilities rather than focusing on one specific role.
• Recommends and implements programs to solve routine issues.
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned.

Required Qualifications:

• Typically, 1-3 years of experience in operations role
• High School Diploma or GED equivalent required. College degree preferred
• Works well with others in a fully developed work team environment
• Open minded and adaptable to new ideas in a changing environment
• Excellent customer service skills
• Proven excellent verbal/written communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Analytical, research and problem resolution skills
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Proficient in MS Office applications
• Basic understanding of accounting principles
• Basic understanding of banking policies, procedures, government regulations
• Basic understanding of loan documentation
• Proven ability to handle all monetary/ processing functions independently
• Proven ability to handle high transaction volumes accurately
• Ability to meet production goals
• Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
• May train or assist in training new staff
• Ability to work with minimal supervision in decision making
• Exceptional attention to detail.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.