Banking Operations & Online Services Specialist

Sterling Bank; Poplar Bluff (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan

Paid holidays

Paid vacation

Paid sick time

Job summary

Sterling Bank in Poplar Bluff, MO is seeking an experienced Operations Service Representative for a full-time, on-site role. Regular hours are Monday through Friday with no weekends, and a competitive benefits package is offered including medical, dental, vision, disability and life insurance, plus a 401(k) with employer match and paid holidays/vacation/sick time.

Responsibilities include handling new accounts, verifying signatures and documents, data accuracy, document imaging, Navigator system

Qualifications

• Excellent customer service and communication skills.
• Extensive knowledge of bank products, procedures and policies.
• Excellent keyboarding and technical skills with detailed understanding of electronic banking processes, software, hardware, and terminology.
• Good organizational and multi-tasking skills, self-driven and motivated.
• Ability to learn with strong problem solving skills.

Responsibilities

• Maintain a positive, friendly and professional attitude and appearance
• Assist in tracking and verification of new account documents
• Verifies completion of each new account signature card and any other documents or special attachments
• Reviews and verifies accuracy of new and replacement account documents and accuracy of data in system
• Scans and indexes deposit-related documents in the bank’s document imaging system, and submits document corrections to appropriate departments
• Reviews and verifies file maintenance within Navigator (DDA/SAV/COD/CARD/SDB/CIF)
• Verifies reports for input accuracy
• Analyzes and researches items on unposted and settlement accounts for resolution
• Monitors debit/ATM fraud alerts and takes appropriate action
• Assists customers with fraud and/or identity theft issues
• Handles Reg E disputes and adjustments
• Process and assist ACH Originators who submit ACH batches/transactions via Online Banking
• Processes and verifies incoming and outgoing wire transfers
• Set up and processes online banking and bill pay transactions and troubleshooting
• Completes and files various bank reports as needed
• Processes daily incoming and outgoing ATM adjustments
• Any other duties assigned

Skills

Customer service

Banking procedures

Electronic banking

Data entry

Problem solving

Organization

Job description

Sterling Bank in Poplar Bluff, MO is seeking an experienced Operations Service Representative for a full-time, on-site role. Regular hours are Monday through Friday with no weekends, and a competitive benefits package is offered including medical, dental, vision, disability and life insurance, plus a 401(k) with employer match and paid holidays/vacation/sick time.

Responsibilities include handling new accounts, verifying signatures and documents, data accuracy, document imaging, Navigator system