Banking Operations Manager - Unclaimed Property & Banking Operations Support

Western Alliance Bank; Phoenix (AZ); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

competitive salaries

ownership stake in the company

medical and dental insurance

time off

401k matching program

tuition assistance program

employee volunteer program

wellness program

Job summary

Western Alliance Bank seeks a Banking Operations Manager for Unclaimed Property and Banking Operations Support in Phoenix. You will lead the unclaimed property program and BOS activities, ensuring accurate due diligence, state reporting, and governance across multiple entities and vendor relationships.

You will drive modernization with data-driven improvements (SQL/workflow) and maintain strong controls, service levels, and audit readiness while traveling up to 25% as needed.

Qualifications

• Requires 10+ years in Branch Banking Operations or Deposit Operations.
• Bachelor's degree or equivalent experience.
• Leadership experience in regulated processes with deadlines.

Responsibilities

• Lead unclaimed property program and BOS processes for accuracy and governance.
• Oversee data collection, due diligence, and state reporting across multiple entities.
• Manage vendor relationships, audits, and evidence retention.
• Improve processes through SQL/workflow and EWFT standardization.
• Ensure service levels and control governance for BOS activities.

Skills

Leadership

Regulated processes

Regulatory knowledge

Advanced communication

Travel up to 25%

Education

Bachelor's degree or equivalent experience

Tools

Sovos

SQL

Job description

Banking Operations Manager - Unclaimed Property & Banking Operations Support

Location

CityScape

What You’ll Do

As a Banking Operations Support Manager for Unclaimed Property and Banking Operations Support will lead the team responsible for the Bank’s operational unclaimed property program and assigned deposit operations support processes. The role is accountable for accurate and timely due diligence, escheatment, account protection, account closure, funding, state reporting support, vendor oversight, audit response, reconciliations, controls, and evidence retention, while also maintaining disciplined service delivery and process governance across assigned BOS activities.

• Lead the enterprise unclaimed property operating cycle across applicable legal entities, Lines of Business, property types, jurisdictions, systems, and vendor relationships.
• Maintain the annual unclaimed property calendar covering data requests, analysis, due diligence, preliminary reporting, account closure, funding, state reporting, remittance, final reporting, and audit deadlines.
• Oversee data collection and quality review for deposit accounts, retirement accounts, safe deposit boxes, cashier’s checks, expense checks, interest checks, dividend checks, securities, escrow accounts, mortgage-related checks, credit balances, and other applicable property types.
• Oversee due diligence populations, customer and branch responses, owner-contact validation, removal decisions, account reactivation, callback controls, and documentation supporting final disposition.
• Oversee account closure, general ledger funding, state-total reconciliation, wire or ACH preparation, independent approval, remittance, and final state package reconciliation.
• Manage the Sovos relationship or successor provider, including schedules, data layouts, file-processing agreements, analysis parameters, due diligence proofs, access, funding requests, filing deliverables, variances, and escalation paths.
• Lead operational support for unclaimed property audits and examinations, including Kelmar and KGS request tracking, historical filing reconstruction, data validation, evidence production, response quality review, and corrective actions.
• Provide management oversight for assigned Banking Operations Support processes, including inactive and dormant accounts and related deposit operations support activities, controls, procedures, service levels, escalations, and customer asset protection.
• Oversee process and control governance for assigned BOS activities, including reconciliations, approvals, account maintenance, access governance, records retention, business continuity, and audit readiness.
• Lead ongoing modernization of unclaimed property and BOS processes, including SQL or workflow improvements, automation requirements, EWFT standardization, reporting, training, and documented knowledge transfer.

What You’ll Need

• 10+ years of related experience in Branch Banking Operations, Deposit Operations or similar field.
• Bachelor's degree or equivalent experience required.
• Previous leadership experience required.
• Experience managing regulated processes with fixed filing, payment, notice, or reporting deadlines.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge and experience working in high-volume or critical issue customer service roles, with prior experience in similar functions.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Preferred Qualifications

• Advanced knowledge of unclaimed property operations, including dormancy and escheatment, owner-generated activity, due diligence, state filing cycles, NAUPA concepts and property codes, account closures, funding, state remittance, final reconciliation, and audit support.
• Experience managing a complete unclaimed property filing cycle and reconciling property records, general ledger funding, vendor requests, and state totals.
• Experience with unclaimed property audits, historical filing reconstruction, managed-service vendor oversight, and evidence production.

Benefits You’ll Love

• competitive salaries
• an ownership stake in the company
• medical and dental insurance
• time off
• a great 401k matching program
• tuition assistance program
• an employee volunteer program
• a wellness program

In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation