Banking Operations Manager - Unclaimed Property & Banking Operations Support

westernalliancebank; Phoenix (AZ); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medical and dental insurance

Time off

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Banking Operations Manager for Unclaimed Property and Banking Operations Support. You will lead the team responsible for the bank's unclaimed property program and related deposits operations, ensuring accuracy, governance, and timely reporting.

The role requires 10+ years in related operations, strong leadership, and deep knowledge of banking compliance. Travel up to 25% may be required, with a focus on modernization and vendor oversight.

Qualifications

• 10+ years in Branch Banking Operations or Deposit Operations.
• Bachelor's degree or equivalent experience.
• Proven leadership experience.
• Experience with regulated processes and deadlines.
• Knowledge of general banking operations and compliance obligations.
• Strong written and verbal communication skills.
• Willingness to travel up to 25%.

Responsibilities

• Lead the team responsible for unclaimed property and BOS support.
• Ensure accurate due diligence, escheatment, and state reporting.
• Oversee data collection, validation, and audit readiness.
• Manage vendor relationships and the Sovos integration.
• Drive process governance, controls, and modernization.
• Coordinate annual unclaimed property calendar and deadlines.

Skills

Leadership

Communication

Customer service

Attention to detail

Education

Bachelor's degree

Tools

SQL

Workflow automation

Job description

Job Title

Banking Operations Manager - Unclaimed Property & Banking Operations Support

Location

CityScape

What you'll do

As a Banking Operations Support Manager for Unclaimed Property and Banking Operations Support will lead the team responsible for the Bank's operational unclaimed property program and assigned deposit operations support processes. The role is accountable for accurate and timely due diligence, escheatment, account protection, account closure, funding, state reporting support, vendor oversight, audit response, reconciliations, controls, and evidence retention, while also maintaining disciplined service delivery and process governance across assigned BOS activities. Lead the enterprise unclaimed property operating cycle across applicable legal entities, Lines of Business, property types, jurisdictions, systems, and vendor relationships. Maintain the annual unclaimed property calendar covering data requests, analysis, due diligence, preliminary reporting, account closure, funding, state reporting, remittance, final reporting, and audit deadlines. Oversee data collection and quality review for deposit accounts, retirement accounts, safe deposit boxes, cashier's checks, expense checks, interest checks, dividend checks, securities, escrow accounts, mortgage-related checks, credit balances, and other applicable property types. Oversee due diligence populations, customer and branch responses, owner-contact validation, removal decisions, account reactivation, callback controls, and documentation supporting final disposition. Oversee account closure, general ledger funding, state-total reconciliation, wire or ACH preparation, independent approval, remittance, and final state package reconciliation. Manage the Sovos relationship or successor provider, including schedules, data layouts, file-processing agreements, analysis parameters, due diligence proofs, access, funding requests, filing deliverables, variances, and escalation paths. Lead operational support for unclaimed property audits and examinations, including Kelmar and KGS request tracking, historical filing reconstruction, data validation, evidence production, response quality review, and corrective actions. Provide management oversight for assigned Banking Operations Support processes, including inactive and dormant accounts and related deposit operations support activities, controls, procedures, service levels, escalations, and customer asset protection. Oversee process and control governance for assigned BOS activities, including reconciliations, approvals, account maintenance, access governance, records retention, business continuity, and audit readiness. Lead ongoing modernization of unclaimed property and BOS processes, including SQL or workflow improvements, automation requirements, EWFT standardization, reporting, training, and documented knowledge transfer.

What you'll need

• 10+ years of related experience in Branch Banking Operations, Deposit Operations or similar field.
• Bachelor's degree or equivalent experience required.
• Previous leadership experience required.
• Experience managing regulated processes with fixed filing, payment, notice, or reporting deadlines.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge and experience working in high-volume or critical issue customer service roles, with prior experience in similar functions.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Preferred Qualifications

• Advanced knowledge of unclaimed property operations, including dormancy and escheatment, owner-generated activity, due diligence, state filing cycles, NAUPA concepts and property codes, account closures, funding, state remittance, final reconciliation, and audit support.
• Experience managing a complete unclaimed property filing cycle and reconciling property records, general ledger funding, vendor requests, and state totals.
• Experience with unclaimed property audits, historical filing reconstruction, managed-service vendor oversight, and evidence production.

Benefits you'll love

• competitive salaries
• an ownership stake in the company
• medical and dental insurance
• time off
• a great 401k matching program
• tuition assistance program
• an employee volunteer program
• a wellness program

About the company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. S