Banking Operations Manager – Cross-Border Payments

Brex; New York (NY); Hybrid; USD 119,000 - 149,000; Full time

Benefits offered by this job

Hybrid work environment

Remote work up to 4 weeks/yr

Job summary

Brex in New York City hosts a hybrid Banking Operations leadership role focused on ensuring precise money movement and robust controls. You will coach analysts, set performance standards, and own monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins.

You’ll guide process improvements, scale AI-enabled workflows, and partner with Compliance, Legal, Product, and external banking teams to prepare for new products and faster operations.

Qualifications

• 5+ years of experience in banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment with hands-on experience in high-risk money movement and audit-ready risk management.
• 2+ years of direct people management experience with a track record of coaching employees, raising performance, and building strong, accountable teams.
• Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
• Oversee payment monitoring across various systems ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
• Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
• Partner with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.

Skills

Banking operations

People management

AI tools awareness

Tools

Claude

Hex

Granola

Glean

Job description

Brex in New York City hosts a hybrid Banking Operations leadership role focused on ensuring precise money movement and robust controls. You will coach analysts, set performance standards, and own monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins.

You’ll guide process improvements, scale AI-enabled workflows, and partner with Compliance, Legal, Product, and external banking teams to prepare for new products and faster operations.