Global Cross-Border Payments Operations Lead

Brex; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Generous remote weeks

Hybrid work model

In-office days

Job summary

Brex in New York City seeks a Manager, Banking Operations to lead a team at the center of how money moves through the platform. You’ll coach analysts, strengthen judgment and documentation standards, and build operating rhythms that keep a high-stakes monitoring function accurate and scalable.

You’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through exceptions and complex decisions in real time.

Qualifications

• 2+ years direct people management experience with a track record of coaching employees, raising performance, and building strong, accountable teams.
• 5+ years of experience in banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment with hands-on experience in high-risk money movement and audit-ready risk management.
• Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation.
• Strong written and verbal communication skills, with the ability to turn operational complexity into concise guidance and leadership-ready updates.
• A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures and use co-data.

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment and documentation standards.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts and escalations are reviewed on time with clear, risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning as the team grows.
• Advance AI-native goals by identifying high-impact use cases and driving thoughtful AI adoption across the team.
• Partner with Compliance, Legal, Product, Engineering to strengthen controls, resolve issues quickly, and support operational readiness for new workflows.

Skills

People management

Risk judgment

Operational discipline

Communication

Documentation

AI tools fluency

Tools

Claude

Hex

Granola

Glean

Job description

Brex in New York City seeks a Manager, Banking Operations to lead a team at the center of how money moves through the platform. You’ll coach analysts, strengthen judgment and documentation standards, and build operating rhythms that keep a high-stakes monitoring function accurate and scalable.

You’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through exceptions and complex decisions in real time.