Banking Operations & Compliance Specialist

Cross River; Fort Lee (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

Cross River is seeking an Operations Associate to ensure ongoing merchant oversight and adherence to banking policies and federal regulations. You will support cross-functional teams, review third-party agents, and help manage day-to-day operations across card, ACH, and settlement processes.

The role emphasizes compliance, risk awareness, and the ability to handle high-volume, detail-oriented tasks. Strong communication and organizational skills are essential for success.

Qualifications

• 3+ years of banking, risk, payment, and/or credit card industry experience including experience with Card Brand rules and regulations as they relate to disputes, compliance and oversight.
• Experience working with high-risk merchant verticals and enhanced monitoring of higher risk merchant verticals preferred.
• Excellent interpersonal and customer service abilities.
• Ability to work effectively in a multi-task, high-volume environment.
• Able to manage ad hoc project tasks and meet deadlines on project timelines.
• Excellent organizational skills.
• Strong problem-solving skills.
• Ability to learn products/services and apply knowledge.
• Excellent oral and written communications skills.
• Ability to perform job functions accurately and with attention to detail.
• Maintain confidential customer and Bank information in a responsible and secure manner.

Responsibilities

• Coordinate the operational activities to ensure compliance with all federal and state laws, as well as organizational policies, procedures, and processes, including NACHA, The Clearing House, CARD Act, CARD BRAND rules, Regulation E, BSA, Identity Theft Red Flags, and OFAC to mitigate risks.
• Provide support to cross functional teams in reviewing Third Party Agents to identify opportunities and risks and plan risk management.
• Manage ad hoc project tasks and meet deadlines on project timelines.
• Accurately assess the impact of a major incident and provide communications with solutions to resolve it.
• Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and reconcile banking operations obligations.
• Conduct reviews and analysis to proactively identify required technical tasks/actions, issues, and risks.
• Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and ensure successful reconciliation to fulfill banking operations obligations.

Skills

Banking operations

Risk management

Customer service

Multitasking

Regulatory knowledge

Tools

NACHA rules

Card Brand rules

OFAC compliance

BSA compliance

Job description

Cross River is seeking an Operations Associate to ensure ongoing merchant oversight and adherence to banking policies and federal regulations. You will support cross-functional teams, review third-party agents, and help manage day-to-day operations across card, ACH, and settlement processes.

The role emphasizes compliance, risk awareness, and the ability to handle high-volume, detail-oriented tasks. Strong communication and organizational skills are essential for success.