Associate, Operations

Cross River; Fort Lee (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

Cross River is seeking an Operations Associate to ensure ongoing merchant oversight and adherence to banking policies and federal regulations. You will support cross-functional teams, review third-party agents, and help manage day-to-day operations across card, ACH, and settlement processes.

The role emphasizes compliance, risk awareness, and the ability to handle high-volume, detail-oriented tasks. Strong communication and organizational skills are essential for success.

Qualifications

• 3+ years of banking, risk, payment, and/or credit card industry experience including experience with Card Brand rules and regulations as they relate to disputes, compliance and oversight.
• Experience working with high-risk merchant verticals and enhanced monitoring of higher risk merchant verticals preferred.
• Excellent interpersonal and customer service abilities.
• Ability to work effectively in a multi-task, high-volume environment.
• Able to manage ad hoc project tasks and meet deadlines on project timelines.
• Excellent organizational skills.
• Strong problem-solving skills.
• Ability to learn products/services and apply knowledge.
• Excellent oral and written communications skills.
• Ability to perform job functions accurately and with attention to detail.
• Maintain confidential customer and Bank information in a responsible and secure manner.

Responsibilities

• Coordinate the operational activities to ensure compliance with all federal and state laws, as well as organizational policies, procedures, and processes, including NACHA, The Clearing House, CARD Act, CARD BRAND rules, Regulation E, BSA, Identity Theft Red Flags, and OFAC to mitigate risks.
• Provide support to cross functional teams in reviewing Third Party Agents to identify opportunities and risks and plan risk management.
• Manage ad hoc project tasks and meet deadlines on project timelines.
• Accurately assess the impact of a major incident and provide communications with solutions to resolve it.
• Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and reconcile banking operations obligations.
• Conduct reviews and analysis to proactively identify required technical tasks/actions, issues, and risks.
• Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and ensure successful reconciliation to fulfill banking operations obligations.

Skills

Banking operations

Risk management

Customer service

Multitasking

Regulatory knowledge

Tools

NACHA rules

Card Brand rules

OFAC compliance

BSA compliance

Job description

Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

What We’re Looking For

We are actively seeking an Operations Associate with a strong understanding of banking operations. In this role, the Operations Associate will be responsible for ensuring that our partners maintain ongoing oversight of their merchants beyond initial underwriting. The Operations Associate will also be responsible for maintaining consistency with established policies and procedures and will assist in ensuring compliance with changes in the Bank’s strategy or LOBs and federal regulations.

Responsibilities

• Coordinate the operational activities to ensure compliance with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related to, NACHA, The Clearing House, CARD Act, CARD BRAND rules, Regulation E, the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC) to mitigate any potential legal risks and prevent any unfavorable exposure to the Bank
• Provide support to cross functional teams in reviewing Third Party Agents to identify the opportunities and risks of the business; sets forth a plan for managing the line of business and controlling its risks; and considers the operational integrity as it relates to the Bank’s policies and procedures
• Manage ad hoc project tasks and meet deadlines on project timelines
• Accurately assesses the impact of a critical/major incident and provides communication for distribution to appropriate parties with solutions on how to resolve the incident
• Working knowledge of traditional banking systems, for example: debit and credit card issuing, processing, settlement, ACH, wires, RTP and FedNow
• Conduct reviews and analysis to proactively identify required technical tasks/actions, issues, and risks
• Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and ensure successful reconciliation to fulfill banking operations obligations

Qualifications

• 3+ years of banking, risk, payment, and/or credit card industry experience including experience with Card Brand rules and regulations as they relate to disputes, compliance and oversight
• Experience working with high-risk merchant verticals and enhanced monitoring of higher risk merchant verticals preferred
• Excellent interpersonal and customer service abilities
• Ability to work effectively in a multi-task, high-volume environment
• Able to manage ad hoc project tasks and meet deadlines on project timelines
• Excellent organizational skills
• Strong problem-solving skills
• Ability to learn products /services and apply knowledge
• Excellent oral and written communications skills
• Ability to perform job functions accurately and with attention to detail
• Maintain confidential customer and Bank information in a responsible and secure manner

Salary Range: $80,000.00 - $100,000.00

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.