Banking Operations Associate — Vault & ATM Specialist

Eastern Bank; Massachusetts; On-site; USD 27,844 - 39,657; Full time

Job summary

Eastern Bank in Massachusetts seeks an Operations Associate to oversee the operational elements of a banking office, including cash vault, ATM management, compliance, and daily transactional duties. The role also involves direct service to retail customers within a sales and service capacity.

Responsibilities cover cash handling, account maintenance, loan applications, and referrals to other bank lines, ensuring accurate processing and adherence to policies.

Qualifications

• Ability to work independently and multi-task in a fast-paced environment.
• Strong interpersonal and communication skills; customer service oriented.

Responsibilities

• Maintain branch operational elements including cash vault and ATM management.
• Audit cash drawers and negotiable instruments for policy adherence.
• Balance and research cash errors; file necessary BSA forms; ensure compliance and security.
• Open deposits and take loan applications; close consumer loans; refer to other bank lines.
• Process monetary transactions: cash checks, deposits, currency exchanges, and card cash advances.
• Maintain safe deposit records and assist customers with access to boxes.

Skills

Multi-tasking

Customer service

Interpersonal skills

Sales skills

Banking operations

Job description

Eastern Bank in Massachusetts seeks an Operations Associate to oversee the operational elements of a banking office, including cash vault, ATM management, compliance, and daily transactional duties. The role also involves direct service to retail customers within a sales and service capacity.

Responsibilities cover cash handling, account maintenance, loan applications, and referrals to other bank lines, ensuring accurate processing and adherence to policies.