Operations Associate I - Branch Cash & Service Pro

Eastern Bank; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

Eastern Bank in Boston is seeking an Operations Associate to manage the branch's day-to-day operations, including cash vault and ATM duties, negotiable instruments, compliance, and security controls. You will balance cash and assist with routine audits while supporting branch activities.

The role blends sales and transactional service as you open deposit accounts, take loan applications, make referrals, and handle routine maintenance for customers.

Qualifications

• Ability to work independently in a fast-paced environment.
• Strong written and verbal communication skills; customer service oriented.
• Ability to build relationships across the organization.

Responsibilities

• Manage branch cash vault within prescribed limits and act as vault custodian.
• Oversee ATM custodian duties; ensure stability, stocking and daily balancing.
• Audit negotiable instruments, cash drawers, and related logs for policy adherence.
• Handle branch operational components including cash errors research and BSA forms.
• Maintain compliance and security requirements; implement branch processes.
• Review new account opening documents to ensure policy compliance.
• Service customers by opening deposits, processing loans, and referring to business lines.
• Assist with routine account maintenance and monetary transactions.

Skills

Customer service

Cash handling

Compliance awareness

Communication skills

Job description

Eastern Bank in Boston is seeking an Operations Associate to manage the branch's day-to-day operations, including cash vault and ATM duties, negotiable instruments, compliance, and security controls. You will balance cash and assist with routine audits while supporting branch activities.

The role blends sales and transactional service as you open deposit accounts, take loan applications, make referrals, and handle routine maintenance for customers.