Banking Operations Associate – Vault & ATM Expert

Eastern Bank; Wellesley (MA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Total Rewards benefits

Growth opportunities

Job summary

Eastern Bank is seeking an Operations Associate to manage the day-to-day operational elements of a small to mid-sized banking office. The role combines sales and transactional duties, including service of retail branch customers as needed.

Key responsibilities include cash vault and ATM oversight, compliance, account opening processes, and processing a range of financial transactions, with a strong emphasis on accuracy and customer service. We offer a comprehensive Total Rewards benefits program.

Qualifications

• Ability to work independently in a fast-paced banking environment.
• Strong interpersonal and customer service skills.

Responsibilities

• Maintain branch operational elements including cash vault management and ATM servicing.
• Audit negotiable instruments, cash drawers, and logs for policy compliance.
• Balance and research cash errors; file necessary BSA forms.
• Open deposit accounts and take loan applications for lending units.
• Close consumer loans and refer business to other bank lines.
• Process monetary transactions: cash checks, deposits, foreign currency, credit card cash advances.

Skills

Customer service

Interpersonal skills

Independent worker

Multi-tasking

Technical literacy

Job description

Eastern Bank is seeking an Operations Associate to manage the day-to-day operational elements of a small to mid-sized banking office. The role combines sales and transactional duties, including service of retail branch customers as needed.

Key responsibilities include cash vault and ATM oversight, compliance, account opening processes, and processing a range of financial transactions, with a strong emphasis on accuracy and customer service. We offer a comprehensive Total Rewards benefits program.