Banking Operations Associate: Cash & Compliance Focus

Eastern Bank; Newton (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Retirement plan

Job summary

Eastern Bank in Newton, MA is seeking an Operations Associate to manage branch operations and customer service. You will handle cash vault duties, ATM balance, and daily reconciliation, while ensuring compliance with bank policies.

You will open deposit accounts, take loan applications, process transactions, and refer customers to other bank units. Strong communication and independence are essential in a fast-paced environment.

Qualifications

• Ability to work independently in a fast-paced environment.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and customer service mindset.
• Proactive, self-starter with the ability to learn bank products quickly.

Responsibilities

• Maintain primary responsibility for all operational elements of a branch office.
• Manage branch cash vault and act as vault custodian; operate cash forecasting system.
• Oversee ATM custodian duties; ensure cash readiness and daily balancing.
• Audit negotiable instruments, cash drawers, and logs to policy requirements.
• Balance and research cash errors; file BSA forms and ensure security compliance.
• Review new account documentation to ensure policy adherence; close loans and process deposits.

Skills

Independence

Customer service

Interpersonal skills

Technical literacy

Tools

Cash forecasting system

Job description

Eastern Bank in Newton, MA is seeking an Operations Associate to manage branch operations and customer service. You will handle cash vault duties, ATM balance, and daily reconciliation, while ensuring compliance with bank policies.

You will open deposit accounts, take loan applications, process transactions, and refer customers to other bank units. Strong communication and independence are essential in a fast-paced environment.