Onsite Teller & Member Experience Specialist

Webster First Federal Credit Union; Saugus (MA); Sur place; USD 28 000 - 29 000; Plein temps

Résumé du poste

Webster First Federal Credit Union in Saugus, MA seeks a Member Service Associate - Bank Teller to deliver exceptional member experiences on the teller line and in service discussions. You will open accounts, process transactions, balance drawers, and promote credit union products while maintaining accuracy and compliance.

The role requires strong communication, cash handling proficiency, and teamwork. Minimum three years in customer service with cash responsibilities; high school diploma

Qualifications

• High school diploma or equivalent required; college degree or certification in a relevant field preferred.
• Minimum of three years of experience in a customer service role, including handling cash transactions.
• Ability to speak, read, and write English fluently; bilingual candidates are a plus.
• Ability to obtain and maintain Notary Public status, if requested.

Responsabilités

• Assist with day-to-day branch operating policies, procedures, opening and closing, balancing drawers, and assisting members.
• Work as a teller on the frontline, assisting members with various account-related requests and services, such as opening accounts, wire transfers, savings bonds, foreign currency, stop payments, checks, inquiries about deposit products and service charges, ATM/debit cards, ATM proving, applications, usage, and limits, account transactions and updates, third party check verifications, notary public services, maintaining a cash drawer.
• Project a positive and professional attitude and maintain a neat and orderly work area at all times; address and/or escape any member complaints as appropriate efficiently and knowledgeably.
• Answer member inquiries regarding interest rates, service charges, and account histories, and ask discovery questions to cross-sell credit union products and services while complying with disclosure requirements, regulations, and consumer privacy policies.
• Scan and verify branch checks through Check 21 system.
• Escort appropriate WFFCU personnel into the vault and maintain dual controls for safe access including opening, setting timers, and closing the safe deposit vault (where applicable).
• Research and resolve member issues, acting as the liaison between other WFFCU departments.
• Research member questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of necessary documents and affidavits.
• Promote overall BSA compliance by adhering to all BSA and OFAC regulations specific to job function and by assisting the BSA Department as necessary with any departmental function-specific items.
• Actively promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations.

Connaissances

Customer service

Cash handling

Communication

Notary readiness

Formation

High school diploma or equivalent

College degree or certification in a relevant field, preferred

Outils

Microsoft Office

Description du poste

Webster First Federal Credit Union in Saugus, MA seeks a Member Service Associate - Bank Teller to deliver exceptional member experiences on the teller line and in service discussions. You will open accounts, process transactions, balance drawers, and promote credit union products while maintaining accuracy and compliance.

The role requires strong communication, cash handling proficiency, and teamwork. Minimum three years in customer service with cash responsibilities; high school diploma