Member-First Banking Teller | Service & Cash Expert

Default Brand; Montgomery (AL); On-site; USD 29,000 - 36,000; Full time

Job summary

MAX Credit Union in Montgomery seeks a Teller who greets members and processes transactions with accuracy. You will assist with deposits, withdrawals, payments, and guide members through digital upgrades, upholding our commitment to simple, honest, and personal service.

The role emphasizes professionalism, security, and teamwork, with responsibilities including maintaining cash drawer accuracy, adhering to policies, promoting credit union products, and contributing to a positive branch culture.

Responsibilities

• Represents MAX Credit Union with professionalism and integrity by consistently adhering to appearance, attendance, and service standards as outlined in the Personnel Policy Manual.
• Responds to member inquiries regarding accounts and services; listens actively, asks thoughtful questions, and provides clear, accurate information to support informed financial decisions.
• Strives to understand and meet each member's needs by identifying opportunities to educate and refer members to appropriate products, services, or internal experts when necessary.
• Accepts and disburses deposits, payments, and withdrawals with precision and professionalism; places holds and verifies funds in accordance with policy and regulatory requirements.
• Completes teller window functions and reconciliations for cash drawers and vaults.
• Protects member information by adhering to security procedures and confidentiality protocols. Follows check acceptance policies, applies check holds, and reports irregularities promptly.
• Reviews and prepares daily transaction summaries, check batching, and other documentation with accuracy to support audit readiness and minimize errors.
• Maintains a member first mindset.
• Upholds core values and builds team member and customer relationships.
• Completes all training as required.
• Performs other duties as assigned.

Job description

MAX Credit Union in Montgomery seeks a Teller who greets members and processes transactions with accuracy. You will assist with deposits, withdrawals, payments, and guide members through digital upgrades, upholding our commitment to simple, honest, and personal service.

The role emphasizes professionalism, security, and teamwork, with responsibilities including maintaining cash drawer accuracy, adhering to policies, promoting credit union products, and contributing to a positive branch culture.