Banking IT Support Specialist — On‑Site & Growth

Itasca Bank & Trust Co.; Illinois; On-site; USD 60,000 - 80,000; Full time

Job summary

Itasca Bank & Trust Co. seeks an IS Specialist to provide day-to-day IT support across its Illinois locations.

You’ll be the first point of contact for employee tech needs, keeping systems reliable, secure, and compliant while growing deeper technical skills over time. Responsibilities include workstation setup, access management, end-user training, and collaboration with the MSP and vendors to minimize downtime and support audits.

Qualifications

• Minimum 3 years of IT support/help desk experience.
• Associate’s degree in information technology or related field.
• Experience with hardware, software, and basic network troubleshooting.
• Experience supporting Windows operating systems, Microsoft 365, and IT security principles.
• Ability to work effectively with vendors and MSPs to resolve IT-related issues.
• Strong communication skills, with the ability to document procedures and explain technical issues to non-technical staff.
• Strong problem-solving and technical diagnosis skills.
• Strong organizational skills with the ability to prioritize and resolve issues in a timely manner.

Responsibilities

• Install, configure, and maintain workstations, software, and peripheral equipment.
• Support user access management to systems and applications.
• Provide technical support to bank employees for core banking applications, third-party software, hardware, printers, and mobile devices.
• Clearly communicate technical solutions in a user-friendly and professional manner.
• Deliver one-on-one end-user training as needed.
• Serve as the first point of contact for IT service requests and escalate complex issues to the MSP, IS Coordinator, or vendors when necessary.
• Work with the bank’s MSP and other IT vendors to troubleshoot hardware and software issues, ensuring minimal downtime.
• Maintain and report accurate inventory of computers, printers, and other IT assets, assisting with lifecycle replacements as needed.
• Assist with user account setup, permissions management, and access controls.
• Monitor IT systems and report security vulnerabilities, system performance issues, or operational risks to the Manager.
• Collaborate with the MSP to monitor network security, firewall settings, backups, and system health.
• Help document IT procedures, configurations, and changes to support audits and regulatory exams.
• Assist in business continuity and disaster recovery (BCP/DR) testing to ensure operational readiness.
• Follow and reinforce IT security policies and cybersecurity best practices.
• Work with the Manager to help ensure the bank’s IT infrastructure aligns with regulatory and security requirements.
• Work with third-party vendors to troubleshoot IT-related issues and track resolution through completion.
• Assist in technology upgrades, software rollouts, system enhancements, and infrastructure improvements as directed by the Manager.
• Support IT-related projects by tracking updates, testing new software, documenting outcomes.

Skills

Communication skills

Problem-solving

Organizational skills

Vendor coordination

Education

Associate’s degree in IT or related field

Bachelor’s degree in information systems or computer science

Tools

Windows OS

Microsoft 365

IT security principles

Job description

Itasca Bank & Trust Co. seeks an IS Specialist to provide day-to-day IT support across its Illinois locations.

You’ll be the first point of contact for employee tech needs, keeping systems reliable, secure, and compliant while growing deeper technical skills over time. Responsibilities include workstation setup, access management, end-user training, and collaboration with the MSP and vendors to minimize downtime and support audits.