IS Specialist

ITASCA BANK & TRUST Company; Itasca (IL); On-site; USD 53,000 - 79,000; Full time

Job summary

Itasca Bank & Trust Co. in Itasca, IL is hiring an IS Specialist to join the on-site IT team. The role provides day-to-day technical support, ensuring reliable, secure, and compliant systems across locations, with growth within Information Systems.

You will install and configure workstations, manage user access, and support core banking apps, Microsoft 365, and security practices. The job emphasizes clear communication, vendor coordination with MSPs, and documentation for audits.

Qualifications

• 3 years of IT support or help desk experience.
• Associate degree required in IT or related field.
• Experience with Windows OS and Microsoft 365.
• Ability to work with vendors and MSPs.

Responsibilities

• Install, configure, and maintain workstations, software, and peripherals.
• Support user access management to systems and applications.
• Provide technical support for core banking applications, hardware, printers, and mobile devices.
• Communicate technical solutions clearly to non-technical staff.
• Monitor and report security vulnerabilities and system performance issues.

Skills

IT support

Windows OS

MS 365

IT security

Vendor coordination

Education

Associate's degree in IT

Bachelor's degree in information systems

Tools

Microsoft 365

Networking basics

Hardware troubleshooting

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IS Specialist

Full Time Itasca, IL, US 1 Attachments

Salary Range: $52,700.00 To $79,100.00 Annually

Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. We value our staff and believe our greatest strength is our people, both our customers and employees. For more than 77 years, the Bank has been a responsible community leader by honoring the values of our past while making decisions that shape our future. Our ability to serve customers and remain a trusted corporate citizen depends on a dedicated and responsible team. Itasca Bank has been recognized as a Best of the Best/Top Pick by Daily Herald readers for multiple years since 2016, reflecting our commitment to quality service, high standards, and responsiveness to both customers and employees. We are a responsible employer dedicated to employee health and safety, maintaining diversity in our workforce and vendor relationships, and fostering a positive workplace culture. We encourage participation in community and civic activities and support a healthy work/life balance that helps create stronger communities and a better environment for our employees.

The IS Specialist provides day-to-day technical support and operational IT assistance for the bank. This role serves as the first point of contact for employee technology needs and is responsible for maintaining reliable, secure, and compliant systems across all locations. This is a hands-on position that requires responsiveness, attention to detail, and a willingness to handle routine support tasks while developing deeper technical skills over time. The position offers the opportunity to grow into increased responsibility within the Information Systems department.

Essential Functions

Install, configure, and maintain workstations, software, and peripheral equipment.

Support user access management to systems and applications.

Provide technical support to bank employees for core banking applications, third-party software, hardware, printers, and mobile devices.

Clearly communicate technical solutions in a user-friendly and professional manner.

• Deliver one-on-one end-user training as needed.
• Serve as the first point of contact for IT service requests and escal complex issues to the MSP, IS Coordinator, or vendors when necessary.
• Work with the bank's MSP and other IT vendors to troubleshoot hardware and software issues, ensuring minimal downtime.
• Maintain and report accurate inventory of computers, printers, and other IT assets, assisting with lifecycle replacements as needed.
• Assist with user account setup, permissions management, and access controls.
• Monitor IT systems and report security vulnerabilities, system performance issues, or operational risks to the Manager.
• Collaborate with the MSP to monitor network security, firewall settings, backups, and system health.
• Help document IT procedures, configurations, and changes to support audits and regulatory exams.
• Assist in business continuity and disaster recovery (BCP/DR) testing to ensure operational readiness.
• Follow and reinforce IT security policies and cybersecurity best practices.
• Work with the Manager to help ensure the bank's IT infrastructure aligns with regulatory and security requirements.
• Work with third-party vendors to troubleshoot IT-related issues and track resolution through completion.
• Assist in technology upgrades, software rollouts, system enhancements, and infrastructure improvements as directed by the Manager.
• Support IT-related projects by tracking updates, testing new software, documenting outcomes.

Supervisory Responsibility

This position has no supervisory responsibilities.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Position Type/Expected Hours of Work

This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Position may require evening and weekend work to support system upgrades, Windows updates, and unplanned system downtime. This is an on-site role.

Travel

Travel may be expected for this position between branches.

Required Education and Experience

Minimum 3 years of IT support/help desk experience

Associate's degree in information technology or related field

Experience with hardware, software, and basic network troubleshooting

Experience supporting Windows operating systems, Microsoft 365, and IT security principles

Ability to work effectively with vendors and MSPs to resolve IT-related issues

Strong communication skills, with the ability to document procedures and explain technical issues to non-technical staff

Strong problem-solving and technical diagnosis skills

Strong organizational skills with the ability to prioritize and resolve issues in a timely manner

Preferred Education and Experience

3 years of IT support/help desk experience in banking, financial services or regulated industry

Bachelor's degree in information systems or computer science

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Aff…Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.