Electronic Banking Operations Leader

Consumers National Bank; Minerva (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Consumers National Bank is seeking an experienced Electronic Banking Operations Supervisor to lead daily administration, support, and oversight of electronic banking services. You will supervise Electronic Banking staff, ensuring efficient operation and exceptional customer service across ACH, debit, online and mobile banking, bill payment, and Remote Deposit Capture.

The ideal candidate has 3–5 years of banking operations experience with supervisory background, strong knowledge of electronic

Qualifications

• Three to five years banking operations or related experience.
• Supervisory or team leadership experience preferred.
• Strong knowledge of electronic banking products and services.
• Understanding of banking regulations and internal controls.
• Proficiency with Microsoft Office and banking tech platforms.
• Excellent analytical and customer service skills.
• Ability to travel between bank locations.

Responsibilities

• Supervise and develop Electronic Banking team members through coaching, training, scheduling, performance management, and workflow oversight.
• Oversee electronic banking operations including ACH processing, debit card services, online/mobile banking, bill payment, Remote Deposit Capture, and treasury management.
• Manage reconciliations, balancing, exception processing, reporting, record retention, fraud monitoring, and general ledger controls.
• Provide support and training to customers, branch personnel, and internal departments on electronic banking products and procedures.
• Develop and maintain procedures, controls, workflows, and documentation ensuring regulatory compliance.
• Lead or support audits, system implementations, vendor management, testing, and business continuity efforts.

Skills

Electronic banking

Banking operations

Supervision

Regulatory compliance

Customer service

Education

High school diploma or equivalent

Related field education preferred

Tools

Core processing systems

Card management systems

Document management systems

Job description

Consumers National Bank is seeking an experienced Electronic Banking Operations Supervisor to lead daily administration, support, and oversight of electronic banking services. You will supervise Electronic Banking staff, ensuring efficient operation and exceptional customer service across ACH, debit, online and mobile banking, bill payment, and Remote Deposit Capture.

The ideal candidate has 3–5 years of banking operations experience with supervisory background, strong knowledge of electronic