Banking IT Field Technician I (Regional Travel)

woodforest; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) company match

ESOP (employee stock ownership)

Medical coverage

Paid time off

Disability & life insurance

Job summary

Woodforest National Bank is seeking a Field Service Technician I to maintain and repair technology equipment, ATMs, and network gear across branches. This role requires traveling up to 90% regionally and supporting a large, employee-owned bank.

You will troubleshoot desktops, laptops, routers, CCTV, printers, and branch systems while coordinating with branch staff and providing end-user training on equipment functionality.

Qualifications

• 2+ years of technology support experience.
• 3+ years of computer troubleshooting and repair skills with broad knowledge of Microsoft Office, Windows OS, networking, AV and office tech equipment.
• Valid driver’s license and ability to operate a company vehicle.

Responsibilities

• Troubleshoots hardware and software issues and repair technology equipment such as desktops, laptops and tablets, routers, Triton ATMs, and CCTV security cameras.
• Toubleshoots, maintains and repair HP LaserJet printers.
• Performs preventive maintenance on various technology equipment.
• Troubleshoots network outages and cabling issues.
• Trains end users on branch equipment functionality.

Skills

Tech support

Troubleshooting

Windows OS

Networking

Customer service

Education

High School Diploma

Associate degree preferred

Tools

Printer maintenance

Job description

Woodforest National Bank is seeking a Field Service Technician I to maintain and repair technology equipment, ATMs, and network gear across branches. This role requires traveling up to 90% regionally and supporting a large, employee-owned bank.

You will troubleshoot desktops, laptops, routers, CCTV, printers, and branch systems while coordinating with branch staff and providing end-user training on equipment functionality.