Field Service Technician I

Woodforest National Bank; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) ESOP match

Medical coverage

Paid time away

Growth opportunities

Job summary

Woodforest National Bank is hiring a Field Service Technician I to maintain and repair technology equipment and ATMs at branches across Texas. You will troubleshoot networks and communications gear and train end users on device functionality.

The role requires strong customer service, Windows and networking skills, and a willingness to travel regionally. Full-time, with potential after-hours support and driving duties.

Qualifications

• Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
• Strong verbal communication and technical writing skills for varied audiences.
• Strong technical troubleshooting and repair skills of Windows operating systems, networking, telecommunications, and banking technology equipment.

Responsibilities

• Troubleshoots hardware and software issues and repair technology equipment such as desktops, laptops and tablets, routers, Triton ATM’s, and CCTV security cameras.
• Troubleshoots, maintains and repair HP LaserJet printers.
• Performs preventive maintenance on various technology equipment.
• Troubleshoots network outages and cabling issues.
• Trains end users on branch equipment functionality.

Skills

Customer service

Troubleshooting

Windows OS

Networking

Technical writing

Education

High School Diploma or equivalent

Associate’s degree preferred

Technical certifications

Tools

HP printers

ATM equipment

Office equipment

Job description

Job Description - Field Service Technician I (074228)

Your Future Starts Here!

Field Service Technician I - 074228

Description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Field Service Technician I is responsible for maintaining and repairing technology equipment and hardware, ATM’s, and troubleshooting network and communications equipment for assigned branches.

Key Responsibilities

• Troubleshoots hardware and software issues and repair technology equipment such as desktops, laptops and tablets, routers, Triton ATM’s, and CCTV security cameras.
• Troubleshoots, maintains and repair HP LaserJet printers.
• Performs preventive maintenance on various technology equipment.
• Troubleshoots network outages and cabling issues.
• Trains end users on branch equipment functionality.

Competencies Required

• Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
• Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
• Strong technical troubleshooting and repair skills of Windows operating systems, networking, telecommunications, and banking technology equipment.
• Strong attention to detail, accuracy, and analytical skills.
• Proven ability to prioritize workload and multitask in a high-pressure environment.
• Flexibility to provide after hours and weekend support as needed.

Qualifications

Minimum Qualifications/Experience

• 2+ years of technology support experience or equivalent required.
• 3+ years of computer troubleshooting and repair skills with broad knowledge of Microsoft Office, Windows operating systems, networking, AV and office technology equipment required.
• Operation of a company vehicle, clean driving record and valid driver’s license required.

Formal Education & Certification

• High School Diploma or equivalent required.
• Associate’s degree preferred.
• Must be able to achieve relevant technical certifications for the organization’s systems, applications and equipment, required.

Work Status

Full-Time.

Supervisory Responsibility

None.

Travel

Up to 90% regional travel expected.

Working Conditions

Conditions involve lifting of equipment weighing up to 50 pounds with frequent sitting, walking, reaching, bending and standing for brief periods primarily in an office environment with frequent travel or driving to various work sites or locations.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Primary Location

Texas-Austin

Other Locations

Texas-Austin

Schedule

Full-time

Work Locations

TX - Parmer WM-0655 12900 North I-35 Austin 78753

Unposting Date

Ongoing

Organization

Texas - Houston

Strong Culture built on our Core Values: Integrity, Ownership, Service and Community. It's not just talk. We walk the walk, from the CEO to front-line employees.

Be an Ownerand take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest.

401(k) Company Match in ESOP Woodforest adds 50₵ for each $1 you save (up to 6% eligible pay). The match is made in Woodforest stock held in your ESOP account.

Opportunities for Long-Term Growth Take advantage of growth opportunities and professional development to advance in your career.

Banking Products & Services providing convenience, financial savings, and enhanced support to help you achieve your financial goals.

Competitive Base Pay and regular compensation reviews to ensure you continue to earn competitive pay.

Paid Time Away Branch Banking employees are offered PTO. Corporate employees are offered paid vacation and sick time.

Medical Coverage 12 comprehensive plans available at an affordable cost!

Short and Long-Term Disability & Life, AD&D Insurance 100% paid for by Woodforest plus other benefits available that will help ensure you and your family are confident and well-prepared for whatever comes your way.

Well-being Program (Employee Assistance Program) that helps you take care of your physical, mental, and financial health.

Resource Champions are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education.

This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment.

Woodforest National Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws.

Woodforest National Bank services customers across Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Mississippi, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia and West Virginia.