Field Service Technician I

woodforest; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) company match

ESOP (employee stock ownership)

Medical coverage

Paid time off

Disability & life insurance

Job summary

Woodforest National Bank is seeking a Field Service Technician I to maintain and repair technology equipment, ATMs, and network gear across branches. This role requires traveling up to 90% regionally and supporting a large, employee-owned bank.

You will troubleshoot desktops, laptops, routers, CCTV, printers, and branch systems while coordinating with branch staff and providing end-user training on equipment functionality.

Qualifications

• 2+ years of technology support experience.
• 3+ years of computer troubleshooting and repair skills with broad knowledge of Microsoft Office, Windows OS, networking, AV and office tech equipment.
• Valid driver’s license and ability to operate a company vehicle.

Responsibilities

• Troubleshoots hardware and software issues and repair technology equipment such as desktops, laptops and tablets, routers, Triton ATMs, and CCTV security cameras.
• Toubleshoots, maintains and repair HP LaserJet printers.
• Performs preventive maintenance on various technology equipment.
• Troubleshoots network outages and cabling issues.
• Trains end users on branch equipment functionality.

Skills

Tech support

Troubleshooting

Windows OS

Networking

Customer service

Education

High School Diploma

Associate degree preferred

Tools

Printer maintenance

Job description

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Field Service Technician I is responsible for maintaining and repairing technology equipment and hardware, ATM’s, and troubleshooting network and communications equipment for assigned branches.

Key Responsibilities

• Troubleshoots hardware and software issues and repair technology equipment such as desktops, laptops and tablets, routers, Triton ATM’s, and CCTV security cameras.
• Troubleshoots, maintains and repair HP LaserJet printers.
• Performs preventive maintenance on various technology equipment.
• Troubleshoots network outages and cabling issues.
• Trains end users on branch equipment functionality.

Competencies Required

• Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
• Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
• Strong technical troubleshooting and repair skills of Windows operating systems, networking, telecommunications, and banking technology equipment.
• Strong attention to detail, accuracy, and analytical skills.
• Proven ability to prioritize workload and multitask in a high-pressure environment.
• Flexibility to provide after hours and weekend support as needed.

Minimum Qualifications/Experience

• 2+ years of technology support experience or equivalent required.
• 3+ years of computer troubleshooting and repair skills with broad knowledge of Microsoft Office, Windows operating systems, networking, AV and office technology equipment required.
• Operation of a company vehicle, clean driving record and valid driver’s license required.

Formal Education & Certification

• High School Diploma or equivalent required.
• Associate’s degree preferred.
• Must be able to achieve relevant technical certifications for the organization’s systems, applications and equipment, required.

Work Status

• Full-Time.

Supervisory Responsibility

• None.

Travel

• Up to 90% regional travel expected.

Working Conditions

• Conditions involve lifting of equipment weighing up to 50 pounds with frequent sitting, walking, reaching, bending and standing for brief periods primarily in an office environment with frequent travel or driving to various work sites or locations.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Strong Culturebuilt on our Core Values: Integrity, Ownership, Service and Community. It’s not just talk. We walk the walk, from the CEO to front-line employees.

Be an Ownerand take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest.

401(k) Company Match in ESOPWoodforest adds 50₵ for each $1 you save (up to 6% eligible pay). The match is made in Woodforest stock held in your ESOP account.

Opportunities for Long-Term GrowthTake advantage of growth opportunities and professional development to advance in your career.

Banking Products & Servicesproviding convenience, financial savings, and enhanced support to help you achieve your financial goals.

Competitive Base Payand regular compensation reviews to ensure you continue to earn competitive pay.

Paid Time AwayBranch Banking employees are offered PTO. Corporate employees are offered paid vacation and sick time.

Medical Coverage12 comprehensive plans available at an affordable cost!

Short and Long-Term Disability & Life, AD&D Insurance100% paid for by Woodforest plus other benefits available that will help ensure you and your family are confident and well-prepared for whatever comes your way.

Well-being Program (Employee Assistance Program)that helps you take care of your physical, mental, and financial health.

Resource Championsare available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education.

This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment.