Banking Experience Specialist

Paycom - ATS; Odessa (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

City Bank's BXR role involves resolving customer account issues across online and mobile banking, debit cards, loans, and disputes. You will assist both external and internal customers, maintain privacy, and follow all bank policies.

The position requires timely communication and collaboration with management to meet departmental goals. Hours are standard banking hours with potential changes; training opportunities are available to enhance product knowledge and customer service excellence.

Qualifications

• Experience handling customer inquiries and problems.
• Ability to follow policies and procedures with confidentiality.
• Strong communication and teamwork skills.

Responsibilities

• Answer incoming calls or transfer calls from internal bank employees regarding customer problems or inquiries on account issues.
• Maintain knowledge of City Bank systems and programs used daily for BXR.
• Handle confidential customer information securely and adhere to document destruction protocols.
• Take initiative for ongoing training offered by City Bank.
• Escalate complex issues to higher-level BXR roles or supervisors as needed.

Skills

Customer service

Conflict resolution

Problem solving

Attention to detail

Job description

City Bank's BXR role involves resolving customer account issues across online and mobile banking, debit cards, loans, and disputes. You will assist both external and internal customers, maintain privacy, and follow all bank policies.

The position requires timely communication and collaboration with management to meet departmental goals. Hours are standard banking hours with potential changes; training opportunities are available to enhance product knowledge and customer service excellence.