Financial Services Representative

Dexian; West Des Moines (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

Dexian is seeking an Escalations Representative for our team in West Des Moines, IA. The role focuses on supporting escalations, identifying opportunities to improve processes, and handling moderately complex transactional or customer support tasks under supervisor guidance.

The position involves interacting with client personnel to provide effective assistance and resolution of issues, contributing to service quality in financial products and operations.

Qualifications

• Minimum 2 years of experience in customer service, financial services, underwriting, or quality assurance support.
• Equivalent experience demonstrated through work, consulting, training, or military service.
• Experience supporting escalations, ideally with credit card products.

Responsibilities

• Support escalation cases and seek opportunities to enhance operational processes.
• Perform moderately complex customer support and transactional tasks.
• Receive direction from supervisors and elevate non-routine questions as needed.
• Interact with client personnel across a variety of information exchange requirements.

Skills

Customer service

Escalations

Credit card products

Process improvement

Education

High School Diploma or GED

Job description

The organization is seeking an Escalations Representative to join our team in West Des Moines, IA. The role involves supporting escalations, identifying opportunities to improve processes, and handling moderately complex transactional or customer support tasks. You will work under the guidance of a supervisor and interact with client personnel to provide effective assistance and resolution of issues.

Position Summary

The organization is seeking an Escalations Representative to join our team in West Des Moines, IA. The role involves supporting escalations, identifying opportunities to improve processes, and handling moderately complex transactional or customer support tasks. You will work under the guidance of a supervisor and interact with client personnel to provide effective assistance and resolution of issues.

Key Responsibilities

• Support escalation cases and seek opportunities to enhance operational processes.
• Perform moderately complex customer support and transactional tasks.
• Receive direction from supervisors and elevate non-routine questions as needed.
• Interact with client personnel across a variety of information exchange requirements.

Required Qualifications

• A minimum of 2 years of experience in customer service, financial services, underwriting, or quality assurance support.
• Equivalent experience demonstrated through work, consulting, training, military service, or education.
• Experience supporting escalations, ideally with a focus on credit card products.

Preferred Qualifications

• Not specified in the provided data.

Why This Opportunity May Be Appealing

• The position offers the chance to work with a dynamic team in a key support role, providing opportunities to develop skills in process improvement and customer support within a stable organization. It also provides experience supporting critical escalation functions related to financial products.

About Dexian

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.