Contact Center Specialist

Axelon Services Corporation; Johnston (RI); On-site; USD 27,552; Full time

Job summary

A leading service provider is seeking a Contact Center Specialist in Johnston, RI. In this role, you will handle incoming customer inquiries through phone or online chat, ensuring high-quality service. Successful candidates will display excellent active listening skills and the ability to problem-solve effectively. Comprehensive training will be provided to help deepen your knowledge of the banking industry and elevate your career progression. Join us to build meaningful customer interactions and contribute to our team.

Qualifications

• Experience in customer service is beneficial.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Field a variety of incoming customer inquiries via phone or chat.
• Seek opportunities to recommend products and services.
• Troubleshoot issues and provide effective solutions.
• Participate in training to improve skills.

Skills

Active listening

Customer service

Problem-solving

Communication

Job description

Title: Contact Center Specialist (Onsite)

Location: Johnston, RI

pay rate: $20/hr

Description:

• Our customers rely on our Contact Center Specialists to help them understand and make sense of general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.
• As part of our dedicated Contact Center team, you will be responsible for creating positive interactions with customers every day, whether thats delivering a memorable service experience, or helping to problem-solve.
• You will answer customer inquiries through a particular channel, over the phone or through online chat, and service all our national customer needs perhaps specializing in a specific product.
• Youll receive extensive training to build your expertise and prepare you to handle customer inquiries.
• This, alongside your day-to-day customer interactions, will allow you to gain deeper knowledge and understanding of the banking industry and facilitate your career progression.

Responsibilities:

• Field a variety of incoming customer inquiries via phone or chat to deliver high-quality solutions for our customers.
• Actively seek opportunities to help customers bank better by recommending products and services that meet their banking needs.
• Gain deeper knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity.
• Troubleshoot issues and determine the appropriate course of action for effective resolution.
• Work in a fast-paced environment, demonstrating active listening skills.
• Participate in comprehensive and continuing training that will draw on your previous experiences and challenge you to grow.
• Receive feedback from observations of your recorded interactions to support coaching, development and performance.