Banking Customer Specialist - Service, Sales & Transactions

WesBanco Bank Inc.; Proctorville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Representative to welcome customers, handle transactions, and promote banking products.

The CSR will act as the first point of contact, delivering outstanding service while identifying sales opportunities and ensuring accurate processing of routine transactions. Responsibilities include cash drawer management, adherence to security procedures, and maintaining familiarity with the bank's products.

Qualifications

• High school diploma or GED required.
• Cash handling and customer service experience preferred.
• Proficient with Microsoft Outlook 365 and banking software.

Responsibilities

• Accept and accurately process financial service transactions according to bank policies.
• Answer incoming calls and support the Banking Center.
• Identify referral opportunities and promote bank products.
• Balance cash drawer and follow cash handling procedures.
• Develop knowledge of the Bank's products and services.

Skills

Customer service

Cash handling

Communication skills

Organizational skills

Multi-tasking

Microsoft Outlook 365

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Banking software

Job description

WesBanco Bank Inc. is seeking a Customer Service Representative to welcome customers, handle transactions, and promote banking products.

The CSR will act as the first point of contact, delivering outstanding service while identifying sales opportunities and ensuring accurate processing of routine transactions. Responsibilities include cash drawer management, adherence to security procedures, and maintaining familiarity with the bank's products.