Banking Customer Service & Sales Specialist

WesBanco Bank Inc.; Ohio; On-site; USD 38,000 - 52,000; Full time

Job summary

WesBanco Bank Inc. seeks a Customer Service Representative (CSR) responsible for accepting and processing transactions in line with bank policies.

As the first point of contact for clients, you will deliver exceptional service while identifying sales opportunities and handling routine and complex customer service issues. You will ensure accuracy in cash handling, comply with security procedures, and support team goals through outbound outreach and product knowledge.

Qualifications

• Proficient in customer service and handling customer inquiries.
• Able to process financial transactions accurately and promptly.
• Strong understanding of banking procedures, security, and compliance training.
• Ability to identify referral opportunities and promote bank products.

Responsibilities

• Process transactions accurately and balance cash drawer.
• Provide excellent customer service and handle inquiries from clients.
• Follow security, audit, and policy procedures and maintain confidentiality.
• Develop product knowledge to promote appropriate banking services to customers.
• Make outbound calls as needed to support sales and service goals.

Skills

Customer service

Perform transactions

Operational security

Referral opportunities

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Banking software

Job description

WesBanco Bank Inc. seeks a Customer Service Representative (CSR) responsible for accepting and processing transactions in line with bank policies.

As the first point of contact for clients, you will deliver exceptional service while identifying sales opportunities and handling routine and complex customer service issues. You will ensure accuracy in cash handling, comply with security procedures, and support team goals through outbound outreach and product knowledge.