Banking Customer Experience Specialist

City National Bank; Frankfort (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

City National Bank in Frankfort, KY, is seeking a friendly Customer Service Representative to join our on-site team. You will be the first point of contact for customers, handle inquiries, process transactions, and promote banking products and services.

The ideal candidate has solid communication skills, a high school diploma, and a customer-service mindset. Training is provided, with opportunities to grow within the bank as you help customers navigate online and mobile banking options.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Prior customer service experience in banking or financial institutions is a plus.
• Excellent communication skills, both verbal and written, with strong problem-solving abilities.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Be the first point of contact for customers and represent the bank professionally.
• Identify customer needs and recommend relevant banking products and services.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Team collaboration

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software familiarity

Job description

City National Bank in Frankfort, KY, is seeking a friendly Customer Service Representative to join our on-site team. You will be the first point of contact for customers, handle inquiries, process transactions, and promote banking products and services.

The ideal candidate has solid communication skills, a high school diploma, and a customer-service mindset. Training is provided, with opportunities to grow within the bank as you help customers navigate online and mobile banking options.