Banking Customer Service Specialist

Zohorecruit; Kentucky; On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

W2 employment

Job summary

Hamilton, United States — Axiom Path is recruiting for a Banking Customer Service Representative on a short-term contract. The role offers a structured onboarding, paid training, and hands-on experience in financial services, serving customers via phone and digital channels.

The position involves learning banking products, maintaining high service standards, and possibly transitioning to permanent employment based on performance.

Qualifications

• High school diploma or GED required.
• Demonstrated customer service experience.
• Strong empathy and ability to build rapport with customers.
• Clear verbal and written communication skills.
• Coachable, accountable, and comfortable receiving constructive feedback.
• Able to learn through classroom instruction, shadowing, and hands-on practice.
• Reliable attendance and ability to participate fully in the initial training period.
• Dependable transportation to the assigned work location.

Responsibilities

• Support customers with questions related to accounts, transactions, products, services, and banking needs.
• Deliver professional and empathetic service through phone and applicable digital channels.
• Research customer accounts and use internal systems and support resources to resolve questions accurately.
• Work toward first-contact resolution while knowing when escalation is appropriate.
• Complete account maintenance and service transactions according to established procedures.
• Build knowledge of checking, savings, and other banking products through structured training.
• Accept ongoing coaching and apply feedback to improve service quality and performance.
• Adapt to changing procedures, systems, products, and customer needs.
• Follow applicable banking, privacy, and regulatory requirements.

Skills

Customer service experience

Empathy

Communication skills

Education

High school diploma or GED

Job description

Hamilton, United States — Axiom Path is recruiting for a Banking Customer Service Representative on a short-term contract. The role offers a structured onboarding, paid training, and hands-on experience in financial services, serving customers via phone and digital channels.

The position involves learning banking products, maintaining high service standards, and possibly transitioning to permanent employment based on performance.